Work-Force
About This Opportunity
Join Work-Force as a Teller Services Manager in Durban, where you will oversee teller operations and ensure exceptional service delivery.
Role Overview
In this position, you will:
- Supervise teller operations: Manage daily activities and ensure efficient service delivery.
- Train and mentor staff: Develop teller staff through training and performance feedback.
- Monitor service quality: Ensure high standards of customer service and operational efficiency.
- Resolve customer issues: Address escalated customer inquiries and concerns.
- Report on performance: Analyze performance metrics and implement improvements.
Qualifications
To succeed in this role, candidates should have:
- Bachelor’s degree: In business administration or a related field preferred.
- Experience in banking: Minimum of 3 years in a supervisory role.
- Leadership skills: Proven ability to lead and motivate a team.
- Strong communication skills: Ability to engage effectively with customers and staff.
- Attention to detail: Focus on accuracy and service quality.
Why Work With Us?
This opportunity offers:
- Competitive salary: Attractive compensation package.
- Leadership role: Directly influence the performance of the teller team.
- Career growth: Opportunities for advancement within the banking sector.
- Employee benefits: Access to health and wellness programs.
Diversity Commitment
At Work-Force, we value diversity and inclusivity. We encourage applications from individuals of all backgrounds.