Switchboard Operator

The organisation is recruiting a Switchboard Operator for its Kathu operation. The role forms part of a wider administration jobs portfolio across Northern Cape.

Overview

This Switchboard Operator role sits within the administration jobs function in Kathu. It offers a defined scope, clear measures of success, and the support of an experienced team across Northern Cape.

Beyond that, the role suits a candidate who values consistency and clear communication. The Kathu operation runs on accurate work, steady relationships and a genuine respect for the people in the team.

Tools, systems and information are there to support the role rather than slow it down. The company continues to invest in the technology that backs its Kathu teams, and the new Switchboard Operator will feel that from the first week.

In addition, the role has been written to be sustainable, not just busy. Strong output is expected, and managers in Kathu also pay attention to recovery, learning and the kind of breathing room that keeps people doing good work over time.

Diversity and Inclusion

Beyond that, the organisation is committed to fair, merit-based recruitment and equal opportunity. Applications are assessed against the published role requirements in line with applicable employment law.

Inclusive hiring extends through onboarding and into how teams operate every day. Respectful, fair conduct is expected from every team member in Kathu.

Practically speaking, the hiring organisation’s applicable employment-equity and inclusion practices will be explained in the final vacancy details for Northern Cape.

B-BBEE compliance is more than a scorecard here. It informs how the business invests in skills development, supplier diversity and community engagement across the country.

What We Offer

You will join a team that values respectful collaboration, honest feedback and shared wins. The Kathu colleagues take pride in supporting one another and in doing the administration jobs side of the business properly, day in and day out.

Crucially, the role’s development opportunities, training and benefits, if offered, will be set out in the final vacancy details.

Practically speaking, the package, working arrangements and any available support will be confirmed by the hiring organisation for this vacancy.

Career development may be available depending on the role, business needs and the hiring organisation’s policies.

The Environment

Beyond that, the environment is professional and structured. Expect a calm, well-organised office, a steady flow of support requests, and a strong culture of confidentiality.

Equally, the role is intended to operate under the hiring organisation’s workplace conduct, health and safety policies in Northern Cape.

Health, safety and well-being are taken seriously. Current policies and procedures are maintained, and the Kathu site adheres to the standards expected of a responsible South African employer.

Practically speaking, the working environment is set up to give the team the focus needed for deeper work, while keeping collaboration and quick problem-solving close at hand.

Career Growth

Notably, career progression for this administration jobs role in Kathu depends on the hiring organisation’s policies, role requirements and business needs in Northern Cape.

Growth conversations happen at a regular cadence — not just at year-end — so the path forward stays current and realistic for every Kathu team member.

Training is a mix of formal courses, structured on-the-job learning and exposure to broader projects, all geared at building practical skills.

Internal mobility is encouraged. People who start in Kathu have moved into roles in other branches, specialist functions and project teams across Northern Cape.

Your Role

• Maintain visitor registers and ensure compliance with access protocols
• Handle confidential information with discretion and in line with POPIA
• Manage diaries, meetings and travel logistics for the leadership team
• Prepare meeting packs, agendas and minutes for internal forums
• Answer incoming calls and route enquiries to the correct department
• File, scan and archive documents in line with retention policies
• Maintain a tidy, professional reception and meeting-room environment
• Update intranet pages, notice boards and internal directories

Who We’re Looking For

• Professional, courteous manner with strong customer-service orientation
• Contactable references may be requested during the hiring process
• Good written and verbal communication skills appropriate to the role
• Strong organisational skills and the ability to multitask
• 1-3 years’ experience in an administrative or front-office role
• Relevant administrative or office management qualification (advantageous)

Each application is reviewed carefully, and strong matches against the criteria above will move forward in the process.