Switchboard Operator

The organisation is recruiting a Switchboard Operator for its Queenstown operation. The role forms part of a wider administration jobs portfolio across Eastern Cape.

About the Opportunity

An experienced Switchboard Operator is needed to support operations in Queenstown. The role forms part of how the business keeps its administration jobs portfolio strong in Eastern Cape.

Crucially, the organisation keeps reporting lines clean and expectations realistic. Performance is measured against a small, agreed set of metrics, and there are no surprise yardsticks for the Switchboard Operator taking on this position.

Equally, the role has been written to be sustainable, not just busy. Strong output is expected, and managers in Queenstown also pay attention to recovery, learning and the kind of breathing room that keeps people doing good work over time.

Stakeholders for this position include line managers, peers across the administration jobs team and trusted external partners. Building those relationships early makes the next twelve months in Queenstown much easier.

Internal documentation, process notes and shared playbooks make it easier for the Switchboard Operator to step into the administration jobs workflow quickly. Institutional knowledge is well-organised, so people are not reinventing the wheel from one week to the next.

Where You’ll Work

In addition, the environment is professional and structured. Expect a calm, well-organised office, a steady flow of support requests, and a strong culture of confidentiality.

A respectful, professional environment is the standard in Eastern Cape. Bullying, harassment and unfair conduct have no place here, and managers are trained to act decisively when concerns are raised.

On top of that, the working environment is set up to give the team the focus needed for deeper work, while keeping collaboration and quick problem-solving close at hand.

Health, safety and well-being are taken seriously. Current policies and procedures are maintained, and the Queenstown site adheres to the standards expected of a responsible South African employer.

About the Team

You will join a tight-knit, collaborative team that knows the administration jobs side of the business inside out. The Queenstown group is a healthy mix of experienced operators and newer joiners, all of whom share a strong commitment to delivery and to one another.

Line management is hands-on without being heavy. Expect regular one-to-ones, honest feedback and the support needed to do good work consistently.

Collaboration is the default working mode. Whether picking up a quick query or working through a complex project, you will find colleagues willing to lean in and help.

Importantly, the team mix in Queenstown reflects a balance of experienced operators and emerging talent, with deliberate space for diverse voices and backgrounds.

Equal Opportunity

Equally, the organisation is committed to transformation and equal opportunity. Hiring is on merit, and applications are actively encouraged from women, youth, people with disabilities and other historically disadvantaged groups in line with the Employment Equity plan and B-BBEE objectives.

B-BBEE compliance is more than a scorecard here. It informs how the business invests in skills development, supplier diversity and community engagement across the country.

Inclusive hiring extends through onboarding and into how teams operate every day. Respectful, fair conduct is expected from every team member in Queenstown.

Practical steps back the words. Structured EE reporting, transformation initiatives and learnership programmes give real opportunities to candidates from across Eastern Cape.

Working in Queenstown

Queenstown continues to grow as an employment hub in Eastern Cape, with near the Port of Ngqura logistics hub. This role gives you a foothold in one of its busier business communities, with access to the local services, suppliers and partners that keep the work moving.

If you are relocating, the team can share practical pointers on neighbourhoods, transport and the typical pace of life in Queenstown, Eastern Cape.

Accessibility is taken seriously: where the role allows, the team works toward a balance of in-office presence and flexibility for candidates based in and around Queenstown.

Many candidates already living within reach of Queenstown cite the location as one of the role’s quiet wins, with shorter commutes and a real sense of being plugged into the local Eastern Cape economy.

Growing With Us

This role can grow with you. Strong performers in the administration jobs team in Queenstown have moved into senior, supervisory and specialist positions, and that journey is supported through coaching, training and exposure to bigger projects.

Growth conversations happen at a regular cadence — not just at year-end — so the path forward stays current and realistic for every Queenstown team member.

Notably, internal mobility is encouraged. People who start in Queenstown have moved into roles in other branches, specialist functions and project teams across Eastern Cape.

Training is a mix of formal courses, structured on-the-job learning and exposure to broader projects, all geared at building practical skills.

Why This Role

On top of that, you will join a team that values respectful collaboration, honest feedback and shared wins. The Queenstown colleagues take pride in supporting one another and in doing the administration jobs side of the business properly, day in and day out.

Practically speaking, the company reinvests in its people: paid training, internal moves and the chance to take on bigger projects are all part of how careers in Queenstown keep progressing.

Benefits are clear and consistent. Beyond the package on offer, the role includes the supports you would expect from an established South African employer in Eastern Cape.

Recognition matters here. Strong performers are noticed quickly, and many promotions across the business have started in the Queenstown teams.

A Typical Day

Your day starts at the front of the business, ready to greet visitors, answer the switchboard and make sure the leadership diaries are in order. Through the morning you balance calls, couriers, capturing data and supporting projects with neat, accurate work. After lunch, you might be preparing minutes from a board pack, helping HR onboard a new starter, or chasing a courier across town. By close of day, every desk you support knows you have it covered, and the office is set up for a calm, productive tomorrow.

No two days look exactly the same — and that variety is part of what keeps the role engaging for the right candidate in Queenstown.

Crucially, the Queenstown office buzzes through peak hours and settles into focused, productive lulls in between, giving you time to plan and reset before the next stretch of work.

Beyond that, the rhythm rewards people who plan ahead but also pivot quickly when Eastern Cape operations throw up the unexpected.

Your Role

• Maintain visitor registers and ensure compliance with access protocols
• Process invoices, requisitions and expense claims for approval
• File, scan and archive documents in line with retention policies
• Provide administrative support to projects and special initiatives
• Manage diaries, meetings and travel logistics for the leadership team
• Prepare meeting packs, agendas and minutes for internal forums
• Update intranet pages, notice boards and internal directories
• Liaise with suppliers, contractors and service providers

Essential Criteria

• Strong proficiency in MS Office (Word, Excel, Outlook, PowerPoint)
• Discretion when handling confidential and POPIA-sensitive information
• Good written and verbal communication in English
• Professional, courteous manner with strong customer-service orientation
• Excellent telephone and email etiquette
• Experience supporting senior managers is an advantage

Potential is considered alongside experience, so candidates who tick most of these boxes should still be considered.