Work-Force
A vacancy has been confirmed for a Room Attendant based in Empangeni, KwaZulu-Natal. The successful candidate will join an established team within the hospitality jobs function.
About the Opportunity
This Room Attendant role has been briefed against a clear set of outcomes for Empangeni. The successful candidate will work alongside an established team and will be expected to contribute meaningfully to the hospitality jobs pipeline across KwaZulu-Natal.
Communication runs both ways. Managers across the hospitality jobs team in KwaZulu-Natal make time for one-to-ones, and people are expected to speak up early when something needs attention.
Tools, systems and information are there to support the role rather than slow it down. The company continues to invest in the technology that backs its Empangeni teams, and the new Room Attendant will feel that from the first week.
Where You’ll Work
The environment is service-led and people-centred. Expect varied hours, a high tempo during peaks, and a team culture built on hospitality and pride in the guest experience.
Health, safety and well-being are taken seriously. Current policies and procedures are maintained, and the Empangeni site adheres to the standards expected of a responsible South African employer.
Equally, the role is intended to operate under the hiring organisation’s workplace conduct, health and safety policies in KwaZulu-Natal.
About Empangeni
Empangeni continues to grow as an employment hub in KwaZulu-Natal, with on the Umhlanga Ridge business corridor. This role gives you a foothold in one of its busier business communities, with access to the local services, suppliers and partners that keep the work moving.
Many candidates already living within reach of Empangeni cite the location as one of the role’s quiet wins, with shorter commutes and a real sense of being plugged into the local KwaZulu-Natal economy.
Accessibility is taken seriously: where the role allows, the team works toward a balance of in-office presence and flexibility for candidates based in and around Empangeni.
Our Commitment to Transformation
On top of that, the organisation is committed to fair, merit-based recruitment and equal opportunity. Applications are assessed against the published role requirements in line with applicable employment law.
Inclusive hiring extends through onboarding and into how teams operate every day. Respectful, fair conduct is expected from every team member in Empangeni.
B-BBEE compliance is more than a scorecard here. It informs how the business invests in skills development, supplier diversity and community engagement across the country.
Daily Duties
- Drive guest satisfaction scores and online review ratings
- Manage stock, breakages and consumables for your section
- Respond promptly to guest requests, complaints and special needs
- Support events, banquets and conference operations
- Coordinate with kitchen, housekeeping and front-office teams
- Take orders accurately and deliver food and beverages to standard
- Train casual staff on service standards and SOPs
- Operate point-of-sale systems and reconcile end-of-shift takings
Essential Criteria
- Sound knowledge of food safety and HACCP principles
- 1-3 years’ experience in a similar hospitality environment
- Able to remain on duty for the essential standing and service tasks, with reasonable accommodation where applicable
- Good verbal communication skills needed for guest service; additional languages are an advantage
- Computer literacy and experience with POS systems
- Contactable references may be requested during the hiring process
- Strong customer service orientation and warm guest interaction
If your CV speaks to the points above, this role is worth a closer look.