Retail Operations Coordinator

Role: Retail Operations Coordinator. Location: Pretoria, Gauteng. The team is hiring and seeks a candidate who can step in and deliver from week one.

Overview

This Retail Operations Coordinator role has been briefed against a clear set of outcomes for Pretoria. The successful candidate will work alongside an established team and will be expected to contribute meaningfully to the retail jobs pipeline across Gauteng.

Day-to-day, the role balances focused delivery with the kind of collaboration that keeps things moving. The successful candidate is trusted to make sensible decisions inside the agreed scope, with line-management support whenever a sounding board is useful.

Reasonable working hours and respectful planning are part of how the role runs. The team values strong delivery, and load is balanced fairly across the retail jobs group in Pretoria.

Internal documentation, process notes and shared playbooks make it easier for the Retail Operations Coordinator to step into the retail jobs workflow quickly. Institutional knowledge is well-organised, so people are not reinventing the wheel from one week to the next.

Our Commitment to Transformation

Diverse teams build stronger workplaces. Applications are welcome from candidates of every background, language and community across Gauteng, and recruitment is fair, transparent and aligned with the EE Act.

Inclusive hiring extends through onboarding and into how teams operate every day. Respectful, fair conduct is expected from every team member in Pretoria.

B-BBEE compliance is more than a scorecard here. It informs how the business invests in skills development, supplier diversity and community engagement across the country.

Practical steps back the words. Structured EE reporting, transformation initiatives and learnership programmes give real opportunities to candidates from across Gauteng.

About Pretoria

The role is based in Pretoria, easy access via the N1 and N14 corridors. Public transport links and parking are within easy reach, making the daily commute manageable for candidates living across Pretoria and the broader Gauteng region.

Accessibility is taken seriously: where the role allows, the team works toward a balance of in-office presence and flexibility for candidates based in and around Pretoria.

If you are relocating, the team can share practical pointers on neighbourhoods, transport and the typical pace of life in Pretoria, Gauteng.

Many candidates already living within reach of Pretoria cite the location as one of the role’s quiet wins, with shorter commutes and a real sense of being plugged into the local Gauteng economy.

Day in the Life

Your day usually starts before the doors open, walking the floor, checking displays and making sure tills are float-ready. As customers arrive, you switch into service mode, moving between till points, fitting rooms and the stockroom, helping shoppers find what they need and keeping a quiet eye on shrinkage. By the afternoon, you might be receiving a delivery, training a new team member or planning the next promotion, and by close of business you’re cashing up, balancing reports and getting the store ready to do it all again tomorrow.

In addition, the Pretoria office buzzes through peak hours and settles into focused, productive lulls in between, giving you time to plan and reset before the next stretch of work.

Crucially, the rhythm rewards people who plan ahead but also pivot quickly when Gauteng operations throw up the unexpected.

No two days look exactly the same — and that variety is part of what keeps the role engaging for the right candidate in Pretoria.

What We Offer

Beyond that, the company invests in the people who join it. From structured onboarding to ongoing skills development, you will find clear paths to grow your career in retail jobs from your base in Pretoria. Many colleagues across Gauteng have moved into senior roles after starting in positions just like this one.

Recognition matters here. Strong performers are noticed quickly, and many promotions across the business have started in the Pretoria teams.

On top of that, the company reinvests in its people: paid training, internal moves and the chance to take on bigger projects are all part of how careers in Pretoria keep progressing.

Benefits are clear and consistent. Beyond the package on offer, the role includes the supports you would expect from an established South African employer in Gauteng.

Key Responsibilities

• Promote loyalty programmes and capture customer information lawfully
• Keep the store, change rooms and stockroom clean and organised
• Respond to customer queries, complaints and product returns
• Up-sell and cross-sell products in line with branch sales targets
• Train new team members on store procedures and product knowledge

What You’ll Need

• Strong verbal communication skills in English; second language an advantage
• Minimum of 1-2 years’ experience in a customer-facing retail role
• Numerate and accurate, with attention to detail on cash-ups
• Customer-first mindset with a friendly, approachable manner
• Willingness to work public holidays and end-of-month peaks
• Ability to work as part of a team in a fast-paced retail environment

Each application is reviewed carefully, and strong matches against the criteria above will move forward in the process.