Life Insurance Claims Consultant

at Isilumko
Location Kimberley, South Africa
Date Posted Sep 18, 2019
Category Administration Jobs
Job Type Full-time


To provide administrative functions regarding claims and to resolve queries and complaints on first contact with regards to within the Clients Relationship Management environment


Provide quality customer service within CRM

  • Handle all face to face enquiries received effectively
  • Follow up and finalize enquiries referred to other business units, within the agreed time frames
  • Respond to emails, web queries, posted queries/courier services, faxes within allocated time frame
  • Update on all the relevant organization's systems

Provide Client liaison services within the office

  • Respond to escalated queries within allocated time frame
  • Interact with the departments and members regarding outstanding queries
  • Relationship management on any changes happening in the various sections
  • Provide/ request feedback to various clients and stakeholders
  • Follow-up with business units and provide feedback to clients until cases are finalized
  • Effective and efficient administration of documents received
  • Provide administrative support at outreach initiatives

Provide data inputs in the compilation of the reports

  • Report any issues/make recommendations with regards to ongoing service improvements and maintain a high level of client care
  • Compile and submit daily, weekly and monthly production statistics to the supervisor
  • Check and update consolidated/escalation lists to the supervisor


  • An appropriate three year tertiary qualification (at least 360 credits) with 18 months proven experience in processing life insurance/employee benefits or client relationship management/client care
  • OR
  • A Grade 12 Certificate/Senior Certificate (Matric) with three years proven experience in processing life insurance/employee benefits or client relationship management/client care
  • Knowledge of SA Governent products and services will be an advantage
  • Computer literacy that would include a good working knowledge of Microsoft Office products
  • Proficiency in English is a requirement and the ability to speak any of the other official languages in the province applying for, would be an added advantage

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