IT Service Desk

at Edubuzz
Location Pretoria, South Africa
Date Posted Oct 12, 2020
Category IT Jobs
Job Type Full-time

Description

REQUIREMENTS: Applicants must be in possession of an appropriate tertiary qualification at NQF level 6 in the fields of Information Technology/Information Management /Information Systems coupled with 2 years of relevant experience in an IT support environment PLUS the following key competencies: Knowledge of MS Office products, MS Windows 7, Remote Desktop, Printer, and program installation and troubleshooting LAN skills, Ability to work on technical hardware/software as well work under pressure with the team.

DUTIES: Service Desk Administration. Act as the first point of contact for IT incidents reporting and service request handling. Coordinate all the incoming requests in a form of phone calls, emails and tickets logged to the IT service desk system. Log, assign, prioritize, and manage IT requests related to hardware, software, and applications. Track the performance of IT support by ensuring that first and second-level escalation procedure actioned when necessary. Follow up with Users to ensure issues have been resolved. Provide first-line technical support to DPE Users. Assisting with technical support remotely or otherwise by walking to users to resolve issues. Provide technical support to walk-in users on all IT related issues. Telephonically analyzing and troubleshooting user issuers before deploying the call to a technician. User Account Management – Reset and Unlock AD User Accounts. Assist with Installing, modifying, and repairing computer hardware, software, and peripherals. Monitor compliance with User standards and report breaches. Assisting with ICT procurement. Compile requirements and coordinate the procurement of IT assets and services through the supply chain office. Verify Quotations against requirements. Compile request memorandums to motivate for procurement of assets and/or services. Engage with suppliers after an order was issued by SCM. In conjunction with SCM, verification of quality and quantity of goods supplied and facilitation of payment takes place. Maintain and IT asset register and compile technical reports for asset disposals. Assisting with ICT procurement. Compile requirements and coordinate the procurement of IT assets and services through the supply chain office. Verify Quotations against requirements.

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