Work-Force
Whether you are an experienced Housekeeping Supervisor or stepping into the role for the first time, there is space for you in Ermelo. The team hires on merit and across communities in Mpumalanga.
Overview
The organisation is investing in its Ermelo operation, and this Housekeeping Supervisor position reflects that commitment. The successful candidate will work across the hospitality jobs function and contribute to the wider Mpumalanga business.
Importantly, the role suits a candidate who values consistency and clear communication. The Ermelo operation runs on accurate work, steady relationships and a genuine respect for the people in the team.
Tools, systems and information are there to support the role rather than slow it down. The company continues to invest in the technology that backs its Ermelo teams, and the new Housekeeping Supervisor will feel that from the first week.
Your Team
You will join a tight-knit, collaborative team that knows the hospitality jobs side of the business inside out. The Ermelo group is a healthy mix of experienced operators and newer joiners, all of whom share a strong commitment to delivery and to one another.
Collaboration is the default working mode. Whether picking up a quick query or working through a complex project, you will find colleagues willing to lean in and help.
Line management is hands-on without being heavy. Expect regular one-to-ones, honest feedback and the support needed to do good work consistently.
Where You’ll Work
Practically speaking, the environment is service-led and people-centred. Expect varied hours, a high tempo during peaks, and a team culture built on hospitality and pride in the guest experience.
Equally, the role is intended to operate under the hiring organisation’s workplace conduct, health and safety policies in Mpumalanga.
Health, safety and well-being are taken seriously. Current policies and procedures are maintained, and the Ermelo site adheres to the standards expected of a responsible South African employer.
What You’ll Be Doing
- Support events, banquets and conference operations
- Manage stock, breakages and consumables for your section
- Maintain cleanliness in front-of-house and back-of-house areas
- Welcome guests warmly and ensure a smooth check-in and check-out experience
- Maintain the required hygiene and uniform standards in line with safety and service policy during all shifts
- Promote menu items, daily specials and loyalty programmes
- Prepare and present food in line with kitchen recipes and standards
- Set up rooms, function venues and outlets ahead of guest arrivals
Essential Criteria
- Team player who can work collaboratively across departments
- Able to remain on duty for the essential standing and service tasks, with reasonable accommodation where applicable
- 1-3 years’ experience in a similar hospitality environment
- Matric / National Senior Certificate (Grade 12)
- Strong customer service orientation and warm guest interaction
- Ability to work shifts, weekends and public holidays
Candidates who meet most of these criteria are welcome to be considered for the role.