Guest Relations Officer

A Guest Relations Officer position is being filled in Knysna. Suitable candidates from across Western Cape are invited to submit their applications for review.

What This Role Involves

An experienced Guest Relations Officer is needed to support operations in Knysna. The role forms part of how the business keeps its hospitality jobs portfolio strong in Western Cape.

Expect a structured first ninety days, with onboarding milestones, regular check-ins, and an early focus on getting comfortable with the systems and processes that underpin the Knysna team.

Tools, systems and information are there to support the role rather than slow it down. The company continues to invest in the technology that backs its Knysna teams, and the new Guest Relations Officer will feel that from the first week.

The role has been written to be sustainable, not just busy. Strong output is expected, and managers in Knysna also pay attention to recovery, learning and the kind of breathing room that keeps people doing good work over time.

Equal Opportunity

On top of that, the organisation supports a respectful workplace. Applications are welcome from suitably qualified candidates across Western Cape, and recruitment is intended to be fair and transparent.

B-BBEE compliance is more than a scorecard here. It informs how the business invests in skills development, supplier diversity and community engagement across the country.

Beyond that, the hiring organisation’s applicable employment-equity and inclusion practices will be explained in the final vacancy details for Western Cape.

Inclusive hiring extends through onboarding and into how teams operate every day. Respectful, fair conduct is expected from every team member in Knysna.

What Your Day Looks Like

Your shift usually starts with a brief from the duty manager, a quick station check and a look at the day’s bookings or specials. As guests arrive, you slip into a steady rhythm — warm welcomes, accurate orders and seamless coordination with the kitchen and bar. Service peaks demand calm focus and tight teamwork, and quieter moments are spent resetting tables, polishing glassware or training a new starter. When the last guest leaves happy, you know you have delivered a memorable hospitality experience.

Practically speaking, the rhythm rewards people who plan ahead but also pivot quickly when Western Cape operations throw up the unexpected.

On top of that, the Knysna office buzzes through peak hours and settles into focused, productive lulls in between, giving you time to plan and reset before the next stretch of work.

No two days look exactly the same — and that variety is part of what keeps the role engaging for the right candidate in Knysna.

Why This Role

You will join a team that values respectful collaboration, honest feedback and shared wins. The Knysna colleagues take pride in supporting one another and in doing the hospitality jobs side of the business properly, day in and day out.

Career development may be available depending on the role, business needs and the hiring organisation’s policies.

Crucially, the role’s development opportunities, training and benefits, if offered, will be set out in the final vacancy details.

Importantly, the package, working arrangements and any available support will be confirmed by the hiring organisation for this vacancy.

About the Team

Crucially, the team you will be working with is fast-paced and energetic. Things move quickly across the Knysna office, and the people who thrive here are the ones who plan ahead, communicate openly and pick up the slack when Western Cape operations get busy.

Crucially, the team structure and working relationships for this role in Knysna will be explained during the hiring process.

Collaboration is the default working mode. Whether picking up a quick query or working through a complex project, you will find colleagues willing to lean in and help.

Line management is hands-on without being heavy. Expect regular one-to-ones, honest feedback and the support needed to do good work consistently.

Key Responsibilities

• Drive guest satisfaction scores and online review ratings
• Maintain cleanliness in front-of-house and back-of-house areas
• Welcome guests warmly and ensure a smooth check-in and check-out experience
• Comply with food safety, hygiene and health regulations at all times
• Manage stock, breakages and consumables for your section
• Respond promptly to guest requests, complaints and special needs

Essential Criteria

• Sound knowledge of food safety and HACCP principles
• Good verbal communication skills needed for guest service; additional languages are an advantage
• Strong customer service orientation and warm guest interaction
• Able to remain on duty for the essential standing and service tasks, with reasonable accommodation where applicable
• Willing to follow the company’s lawful uniform, hygiene and safety policy on shift
• Team player who can work collaboratively across departments
• Relevant hospitality qualification or culinary diploma (advantageous)

Candidates who meet most of these criteria are welcome to be considered for the role.