Work-Force
Bring your skills as a Guest Relations Officer to Vanderbijlpark and join a team that moves fast. This Gauteng role is one to watch.
What This Role Involves
An experienced Guest Relations Officer is needed to support operations in Vanderbijlpark. The role forms part of how the business keeps its hospitality jobs portfolio strong in Gauteng.
Day-to-day, the role balances focused delivery with the kind of collaboration that keeps things moving. The successful candidate is trusted to make sensible decisions inside the agreed scope, with line-management support whenever a sounding board is useful.
Stakeholders for this position include line managers, peers across the hospitality jobs team and trusted external partners. Building those relationships early makes the next twelve months in Vanderbijlpark much easier.
Day in the Life
Your shift usually starts with a brief from the duty manager, a quick station check and a look at the day’s bookings or specials. As guests arrive, you slip into a steady rhythm — warm welcomes, accurate orders and seamless coordination with the kitchen and bar. Service peaks demand calm focus and tight teamwork, and quieter moments are spent resetting tables, polishing glassware or training a new starter. When the last guest leaves happy, you know you have delivered a memorable hospitality experience.
The Vanderbijlpark office buzzes through peak hours and settles into focused, productive lulls in between, giving you time to plan and reset before the next stretch of work.
Notably, the rhythm rewards people who plan ahead but also pivot quickly when Gauteng operations throw up the unexpected.
Based in Vanderbijlpark
Vanderbijlpark continues to grow as an employment hub in Gauteng, with in the heart of the Rosebank business precinct. This role gives you a foothold in one of its busier business communities, with access to the local services, suppliers and partners that keep the work moving.
Accessibility is taken seriously: where the role allows, the team works toward a balance of in-office presence and flexibility for candidates based in and around Vanderbijlpark.
If you are relocating, the team can share practical pointers on neighbourhoods, transport and the typical pace of life in Vanderbijlpark, Gauteng.
Diversity and Inclusion
Diverse teams build stronger workplaces. Applications are welcome from candidates of every background, language and community across Gauteng, and recruitment is fair, transparent and aligned with the EE Act.
Inclusive hiring extends through onboarding and into how teams operate every day. Respectful, fair conduct is expected from every team member in Vanderbijlpark.
Practical steps back the words. Structured EE reporting, transformation initiatives and learnership programmes give real opportunities to candidates from across Gauteng.
Core Functions
- Set up rooms, function venues and outlets ahead of guest arrivals
- Drive guest satisfaction scores and online review ratings
- Operate point-of-sale systems and reconcile end-of-shift takings
- Train casual staff on service standards and SOPs
- Maintain the required uniform and presentation standards during all shifts
- Take orders accurately and deliver food and beverages to standard
- Prepare and present food in line with kitchen recipes and standards
- Maintain cleanliness in front-of-house and back-of-house areas
Essential Criteria
- Computer literacy and experience with POS systems
- Matric / National Senior Certificate (Grade 12)
- Physically able to stand for long periods in a fast-paced environment
- Clear criminal record and contactable references
- Ability to work shifts, weekends and public holidays
- Team player who can work collaboratively across departments
Candidates who meet most of these criteria are welcome to be considered for the role.