Work-Force
Looking for your next move as a Guest Relations Officer in Kroonstad? A role has just opened that gives you real responsibility and a clear path forward in Free State.
Overview
An experienced Guest Relations Officer is needed to support operations in Kroonstad. The role forms part of how the business keeps its hospitality jobs portfolio strong in Free State.
The successful applicant is given the room to plan, deliver and review their work without unnecessary noise. The organisation has built its Kroonstad team on trust, and the Guest Relations Officer role will feel that from week one.
Stakeholders for this position include line managers, peers across the hospitality jobs team and trusted external partners. Building those relationships early makes the next twelve months in Kroonstad much easier.
Career Growth
Career progression here is real, not a slogan. The hospitality jobs space in Kroonstad offers a clear runway from delivery into team leadership and beyond, and managers sit down with each team member regularly to map out the next step in Free State.
Training is a mix of formal courses, structured on-the-job learning and exposure to broader projects, all geared at building practical skills.
Growth conversations happen at a regular cadence — not just at year-end — so the path forward stays current and realistic for every Kroonstad team member.
Our Commitment to Transformation
Diverse teams build stronger workplaces. Applications are welcome from candidates of every background, language and community across Free State, and recruitment is fair, transparent and aligned with the EE Act.
Inclusive hiring extends through onboarding and into how teams operate every day. Respectful, fair conduct is expected from every team member in Kroonstad.
Practical steps back the words. Structured EE reporting, transformation initiatives and learnership programmes give real opportunities to candidates from across Free State.
What You’ll Be Doing
- Set up rooms, function venues and outlets ahead of guest arrivals
- Promote menu items, daily specials and loyalty programmes
- Comply with food safety, hygiene and health regulations at all times
- Train casual staff on service standards and SOPs
- Maintain the required uniform and presentation standards during all shifts
What You’ll Need
- Ability to remain calm and gracious under pressure
- Good verbal communication skills in English; second language an advantage
- Physically able to stand for long periods in a fast-paced environment
- Clear criminal record and contactable references
- Genuine passion for hospitality, food and creating memorable experiences
- Strong customer service orientation and warm guest interaction
- Computer literacy and experience with POS systems
Each application is reviewed carefully, and strong matches against the criteria above will move forward in the process.