Frontline Supervisor

at Dischem
Location Midrand, South Africa
Date Posted Sep 16, 2020
Category Retail Jobs
Job Type Full-time

Description

Minimum Requirements…

Essential:

  • Grade 12 / Matric
  • Minimum of 2 years cashier related work experience, of which 6 months should be shadowing a Cashier Supervisor
  • Sound numerical skills
  • Computer literate – MS Office
  • Willing and able to work retail hours.

 

Advantageous:

  • Certificate in Computer Literacy
  • 3 years’ work experience, with 1 year supervisory experience
  • Working knowledge of SAP

 

Job Specification…

  • Manage and report all customer compliments and complaints to management.
  • Ensure branch queues flow smoothly.
  • Pay attention to the manner in which customers respond to cashiers, and act accordingly.
  • Manage the shorts and overs at the points of sale, including floats.
  • Manage discrepancies at the point of sale.
  • Authorise line voids, tender ups and price overrides.
  • Manage refunds and returns transactions according to Dis-Chem operating procedures.
  • Transact all purchases – receive and process all types of payments (cash, card, vouchers, coupons and other payments accepted by Dis-Chem).
  • Ensure accurate document control by checking the following:
    • Drop registers
    • Documents verification
    • Customer documentation
    • Correct handling of the gloats as per our standard operating procedures.
    • All other documentation related to till operations
  • Ensure back shopping and returned goods are handled correctly.
  • Ensure all outgoing stock/items/scripts are scanned.
  • Train and assist new cashiers

 

Competencies

Essential: 

  • Cashier and retail operations knowledge
  • Customer service and relations
  • Dis-Chem supervisory principles, practices and methods
  • Lead, motivate and inspire
  • Problem solving
  • Sound numerical skills
  • Trustworthy and honest
  • Presentable
  • Strong command of the English language and an additional language
  • Time management

 

Advantageous:

  • Dis-Chem product knowledge
  • Third additional language
  • Customer service background
  • SAP

 

Special conditions of employment:

  • Willing and able to work retail hours
  • Able and physically fit for walking, standing, climbing, kneeling, bending, and pushing, pulling lifting and moving objects
  • Valid driver’s license and own reliable transport
  • South African citizen
  • Clear credit and criminal records

 

Remuneration and benefits:

  • Market related salary
  • Medical aid
  • Provident fund
  • Staff account
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