Work-Force
A Front Office Receptionist is needed in Hermanus. The role focuses on consistent delivery, accurate work and clear communication across the Western Cape operation.
About This Position
This Front Office Receptionist role sits within the hospitality jobs function in Hermanus. It offers a defined scope, clear measures of success, and the support of an experienced team across Western Cape.
The successful applicant is given the room to plan, deliver and review their work without unnecessary noise. The organisation has built its Hermanus team on trust, and the Front Office Receptionist role will feel that from week one.
Stakeholders for this position include line managers, peers across the hospitality jobs team and trusted external partners. Building those relationships early makes the next twelve months in Hermanus much easier.
Quality is everyone’s job. Whether the Front Office Receptionist is processing a transaction, supporting a colleague or handling a customer query, the standard expected in Western Cape is consistently high and consistently fair.
Equal Opportunity
Inclusion is a core part of how the team operates. This is an equal-opportunity employer, and candidates from all communities — including women, youth and persons living with disabilities — are encouraged to apply for this role in Hermanus.
B-BBEE compliance is more than a scorecard here. It informs how the business invests in skills development, supplier diversity and community engagement across the country.
Practical steps back the words. Structured EE reporting, transformation initiatives and learnership programmes give real opportunities to candidates from across Western Cape.
Inclusive hiring extends through onboarding and into how teams operate every day. Respectful, fair conduct is expected from every team member in Hermanus.
Day in the Life
Your shift usually starts with a brief from the duty manager, a quick station check and a look at the day’s bookings or specials. As guests arrive, you slip into a steady rhythm — warm welcomes, accurate orders and seamless coordination with the kitchen and bar. Service peaks demand calm focus and tight teamwork, and quieter moments are spent resetting tables, polishing glassware or training a new starter. When the last guest leaves happy, you know you have delivered a memorable hospitality experience.
Crucially, the Hermanus office buzzes through peak hours and settles into focused, productive lulls in between, giving you time to plan and reset before the next stretch of work.
On top of that, the rhythm rewards people who plan ahead but also pivot quickly when Western Cape operations throw up the unexpected.
No two days look exactly the same — and that variety is part of what keeps the role engaging for the right candidate in Hermanus.
About Hermanus
Hermanus continues to grow as an employment hub in Western Cape, with close to the Stellenbosch agricultural belt. This role gives you a foothold in one of its busier business communities, with access to the local services, suppliers and partners that keep the work moving.
Many candidates already living within reach of Hermanus cite the location as one of the role’s quiet wins, with shorter commutes and a real sense of being plugged into the local Western Cape economy.
If you are relocating, the team can share practical pointers on neighbourhoods, transport and the typical pace of life in Hermanus, Western Cape.
Accessibility is taken seriously: where the role allows, the team works toward a balance of in-office presence and flexibility for candidates based in and around Hermanus.
Why This Role
You will join a team that values respectful collaboration, honest feedback and shared wins. The Hermanus colleagues take pride in supporting one another and in doing the hospitality jobs side of the business properly, day in and day out.
Notably, the company reinvests in its people: paid training, internal moves and the chance to take on bigger projects are all part of how careers in Hermanus keep progressing.
Benefits are clear and consistent. Beyond the package on offer, the role includes the supports you would expect from an established South African employer in Western Cape.
Recognition matters here. Strong performers are noticed quickly, and many promotions across the business have started in the Hermanus teams.
Growing With Us
Career progression here is real, not a slogan. The hospitality jobs space in Hermanus offers a clear runway from delivery into team leadership and beyond, and managers sit down with each team member regularly to map out the next step in Western Cape.
Internal mobility is encouraged. People who start in Hermanus have moved into roles in other branches, specialist functions and project teams across Western Cape.
Training is a mix of formal courses, structured on-the-job learning and exposure to broader projects, all geared at building practical skills.
Growth conversations happen at a regular cadence — not just at year-end — so the path forward stays current and realistic for every Hermanus team member.
What You’ll Be Doing
- Promote menu items, daily specials and loyalty programmes
- Comply with food safety, hygiene and health regulations at all times
- Maintain the required uniform and presentation standards during all shifts
- Respond promptly to guest requests, complaints and special needs
- Drive guest satisfaction scores and online review ratings
- Support events, banquets and conference operations
- Manage stock, breakages and consumables for your section
What You’ll Need
- Clear criminal record and contactable references
- Sound knowledge of food safety and HACCP principles
- Strong customer service orientation and warm guest interaction
- Willing to follow the company’s uniform and grooming policy on shift
- Matric / National Senior Certificate (Grade 12)
- Team player who can work collaboratively across departments
- Computer literacy and experience with POS systems
Candidates who meet most of these criteria are welcome to be considered for the role.