Food and Beverage Supervisor

A Food and Beverage Supervisor is needed in East London. The role focuses on consistent delivery, accurate work and clear communication across the Eastern Cape operation.

What This Role Involves

The Food and Beverage Supervisor position is part of an ongoing recruitment drive across Eastern Cape. The brief has been shaped carefully, with a focus on delivery in East London and across the hospitality jobs space.

Crucially, the organisation keeps reporting lines clean and expectations realistic. Performance is measured against a small, agreed set of metrics, and there are no surprise yardsticks for the Food and Beverage Supervisor taking on this position.

Quality is everyone’s job. Whether the Food and Beverage Supervisor is processing a transaction, supporting a colleague or handling a customer query, the standard expected in Eastern Cape is consistently high and consistently fair.

Notably, the role has been written to be sustainable, not just busy. Strong output is expected, and managers in East London also pay attention to recovery, learning and the kind of breathing room that keeps people doing good work over time.

Diversity and Inclusion

Beyond that, the organisation is committed to transformation and equal opportunity. Hiring is on merit, and applications are actively encouraged from women, youth, people with disabilities and other historically disadvantaged groups in line with the Employment Equity plan and B-BBEE objectives.

Inclusive hiring extends through onboarding and into how teams operate every day. Respectful, fair conduct is expected from every team member in East London.

B-BBEE compliance is more than a scorecard here. It informs how the business invests in skills development, supplier diversity and community engagement across the country.

Practical steps back the words. Structured EE reporting, transformation initiatives and learnership programmes give real opportunities to candidates from across Eastern Cape.

Where You’ll Work

Notably, the environment is service-led and people-centred. Expect varied hours, a high tempo during peaks, and a team culture built on hospitality and pride in the guest experience.

Notably, a respectful, professional environment is the standard in Eastern Cape. Bullying, harassment and unfair conduct have no place here, and managers are trained to act decisively when concerns are raised.

Health, safety and well-being are taken seriously. Current policies and procedures are maintained, and the East London site adheres to the standards expected of a responsible South African employer.

Equally, the working environment is set up to give the team the focus needed for deeper work, while keeping collaboration and quick problem-solving close at hand.

About the Team

You will join a tight-knit, collaborative team that knows the hospitality jobs side of the business inside out. The East London group is a healthy mix of experienced operators and newer joiners, all of whom share a strong commitment to delivery and to one another.

Line management is hands-on without being heavy. Expect regular one-to-ones, honest feedback and the support needed to do good work consistently.

Collaboration is the default working mode. Whether picking up a quick query or working through a complex project, you will find colleagues willing to lean in and help.

Practically speaking, the team mix in East London reflects a balance of experienced operators and emerging talent, with deliberate space for diverse voices and backgrounds.

Why This Role

Few roles let you see the impact of your work as quickly as this one. Every shift, project and decision in East London contributes to real outcomes for clients and colleagues across the hospitality jobs space in Eastern Cape.

Recognition matters here. Strong performers are noticed quickly, and many promotions across the business have started in the East London teams.

Benefits are clear and consistent. Beyond the package on offer, the role includes the supports you would expect from an established South African employer in Eastern Cape.

Crucially, the company reinvests in its people: paid training, internal moves and the chance to take on bigger projects are all part of how careers in East London keep progressing.

Working in East London

Working in East London means a place close to the East London Industrial Park, with a steady flow of activity and a strong local economy. The team has built solid relationships across the Eastern Cape region, and the East London office benefits from those long-standing connections.

Accessibility is taken seriously: where the role allows, the team works toward a balance of in-office presence and flexibility for candidates based in and around East London.

Many candidates already living within reach of East London cite the location as one of the role’s quiet wins, with shorter commutes and a real sense of being plugged into the local Eastern Cape economy.

If you are relocating, the team can share practical pointers on neighbourhoods, transport and the typical pace of life in East London, Eastern Cape.

What You’ll Be Doing

• Operate point-of-sale systems and reconcile end-of-shift takings
• Drive guest satisfaction scores and online review ratings
• Maintain the required uniform and presentation standards during all shifts
• Promote menu items, daily specials and loyalty programmes
• Take orders accurately and deliver food and beverages to standard
• Train casual staff on service standards and SOPs

Minimum Requirements

• Clear criminal record and contactable references
• Willing to follow the company’s uniform and grooming policy on shift
• Sound knowledge of food safety and HACCP principles
• 1-3 years’ experience in a similar hospitality environment
• Strong customer service orientation and warm guest interaction
• Matric / National Senior Certificate (Grade 12)
• Relevant hospitality qualification or culinary diploma (advantageous)

Each application is reviewed carefully, and strong matches against the criteria above will move forward in the process.