Work-Force
The organisation is recruiting a Customer Service Representative for its Kimberley operation. The role forms part of a wider retail jobs portfolio across Northern Cape.
Overview
An experienced Customer Service Representative is needed to support operations in Kimberley. The role forms part of how the business keeps its retail jobs portfolio strong in Northern Cape.
Crucially, the role suits a candidate who values consistency and clear communication. The Kimberley operation runs on accurate work, steady relationships and a genuine respect for the people in the team.
Beyond that, the role has been written to be sustainable, not just busy. Strong output is expected, and managers in Kimberley also pay attention to recovery, learning and the kind of breathing room that keeps people doing good work over time.
Career Growth
This role can grow with you. Strong performers in the retail jobs team in Kimberley have moved into senior, supervisory and specialist positions, and that journey is supported through coaching, training and exposure to bigger projects.
Growth conversations happen at a regular cadence — not just at year-end — so the path forward stays current and realistic for every Kimberley team member.
Training is a mix of formal courses, structured on-the-job learning and exposure to broader projects, all geared at building practical skills.
Diversity and Inclusion
Diverse teams build stronger workplaces. Applications are welcome from candidates of every background, language and community across Northern Cape, and recruitment is fair, transparent and aligned with the EE Act.
Inclusive hiring extends through onboarding and into how teams operate every day. Respectful, fair conduct is expected from every team member in Kimberley.
Practical steps back the words. Structured EE reporting, transformation initiatives and learnership programmes give real opportunities to candidates from across Northern Cape.
What We Offer
Few roles let you see the impact of your work as quickly as this one. Every shift, project and decision in Kimberley contributes to real outcomes for clients and colleagues across the retail jobs space in Northern Cape.
Benefits are clear and consistent. Beyond the package on offer, the role includes the supports you would expect from an established South African employer in Northern Cape.
Recognition matters here. Strong performers are noticed quickly, and many promotions across the business have started in the Kimberley teams.
What You’ll Be Doing
- Operate point-of-sale systems and process payments accurately
- Respond to customer queries, complaints and product returns
- Train new team members on store procedures and product knowledge
- Replenish stock and rotate displays in line with promotional cycles
- Greet customers and provide a friendly, helpful in-store experience
- Assist with receiving deliveries and verifying goods against invoices
Minimum Requirements
- Awareness of consumer protection and B-BBEE principles
- Willingness to work public holidays and end-of-month peaks
- Minimum of 1-2 years’ experience in a customer-facing retail role
- Visual merchandising flair or formal training is an advantage
- Matric / National Senior Certificate (Grade 12)
- Customer-first mindset with a friendly, approachable manner
- A clear criminal record verified through approved screening providers
Potential is considered alongside experience, so candidates who tick most of these boxes should still be considered.