Credit Services Coordinator

at TFG
Location Parow, South Africa
Date Posted Sep 10, 2019
Category Administration Jobs
Job Type Full-time

Description

A challenging opportunity exists within the Credit Services Operations for a dynamic and assertive individual to oversee overall people management as well as manage day to day operations for various contact centre in Services; and to ensure efficient and effective service delivery to TFG customers.

Your responsibilities would include:

  • Ensuring that all customer/service related requests/queries are processed timeously as required by the relevant SLA’s.
  • Team targets/KPI’s are met.
  • Maximize people productivity by adhering to people management processes (e.g IR, Performance management, recruitment, coaching)
  • That department policies, procedures and compliance
  • Review performance statistics and escalate to Ops Manager for the required action to be taken to improve efficiencies
  • Provide input and review processes to raise efficiency levels
  • Monitor and ensure achievement of departmental KPI’s and SLA’s
  • People management.
  • Liaise and manage with key stakeholders & 3rd party vendors.
  • Managing of escalation and resolutions within SLA.
  • Being a support to the Contact Centre Manager; assisting with any adhoc projects.
  • Department achieves the desired outcome by constantly improving on service delivery.
  • All administration are processed timeously as required by the relevant SLA’s.
  • Offer support relevant business and/or departmental projects.

 

As the ideal candidate you will need:

  • Matric or Grade 12 equivalent
  • Minimum 3 years’ experience in a team leader role
  • Previous operations management experience advantageous
  • Tertiary qualification advantageous
  • Strong business acumen
  • Analytical thinking skills
  • Reporting skills
  • Conflict management skills
  • Proven decision making ability
  • Relationship building skills
  • Call centre experience (Quality or Team Leader)
  • Be able to work flexible hours inclusive of Saturdays, Sunday & Public Holidays (07h00 to 21h00)
Only registered members can apply for jobs.