Concierge

Role: Concierge. Location: Cradock, Eastern Cape. The team is hiring and seeks a candidate who can step in and deliver from week one.

What This Role Involves

The Concierge vacancy forms part of how the Cradock branch keeps performing. It pairs day-to-day delivery with longer-running priorities that keep the hospitality jobs side of the business moving forward.

Communication runs both ways. Managers across the hospitality jobs team in Eastern Cape make time for one-to-ones, and people are expected to speak up early when something needs attention.

Quality is everyone’s job. Whether the Concierge is processing a transaction, supporting a colleague or handling a customer query, the standard expected in Eastern Cape is consistently high and consistently fair.

What Your Day Looks Like

Your shift usually starts with a brief from the duty manager, a quick station check and a look at the day’s bookings or specials. As guests arrive, you slip into a steady rhythm — warm welcomes, accurate orders and seamless coordination with the kitchen and bar. Service peaks demand calm focus and tight teamwork, and quieter moments are spent resetting tables, polishing glassware or training a new starter. When the last guest leaves happy, you know you have delivered a memorable hospitality experience.

No two days look exactly the same — and that variety is part of what keeps the role engaging for the right candidate in Cradock.

Practically speaking, the Cradock office buzzes through peak hours and settles into focused, productive lulls in between, giving you time to plan and reset before the next stretch of work.

Your Team

Equally, the team you will be working with is fast-paced and energetic. Things move quickly across the Cradock office, and the people who thrive here are the ones who plan ahead, communicate openly and pick up the slack when Eastern Cape operations get busy.

On top of that, the team mix in Cradock reflects a balance of experienced operators and emerging talent, with deliberate space for diverse voices and backgrounds.

Line management is hands-on without being heavy. Expect regular one-to-ones, honest feedback and the support needed to do good work consistently.

Based in Cradock

In addition, the role is based in Cradock, close to the East London Industrial Park. Public transport links and parking are within easy reach, making the daily commute manageable for candidates living across Cradock and the broader Eastern Cape region.

Accessibility is taken seriously: where the role allows, the team works toward a balance of in-office presence and flexibility for candidates based in and around Cradock.

If you are relocating, the team can share practical pointers on neighbourhoods, transport and the typical pace of life in Cradock, Eastern Cape.

Your Role

• Comply with food safety, hygiene and health regulations at all times
• Promote menu items, daily specials and loyalty programmes
• Prepare and present food in line with kitchen recipes and standards
• Set up rooms, function venues and outlets ahead of guest arrivals
• Train casual staff on service standards and SOPs
• Maintain cleanliness in front-of-house and back-of-house areas

Essential Criteria

• Clear criminal record and contactable references
• Awareness of tourism grading and quality expectations
• Matric / National Senior Certificate (Grade 12)
• Relevant hospitality qualification or culinary diploma (advantageous)
• Strong customer service orientation and warm guest interaction
• Sound knowledge of food safety and HACCP principles

Practically speaking, if your CV speaks to the points above, this role is worth a closer look.