Concierge

A vacancy has been confirmed for a Concierge based in Durban, KwaZulu-Natal. The successful candidate will join an established team within the hospitality jobs function.

About the Opportunity

The Concierge vacancy forms part of how the Durban branch keeps performing. It pairs day-to-day delivery with longer-running priorities that keep the hospitality jobs side of the business moving forward.

Notably, the successful applicant is given the room to plan, deliver and review their work without unnecessary noise. The organisation has built its Durban team on trust, and the Concierge role will feel that from week one.

Stakeholders for this position include line managers, peers across the hospitality jobs team and trusted external partners. Building those relationships early makes the next twelve months in Durban much easier.

Reasonable working hours and respectful planning are part of how the role runs. The team values strong delivery, and load is balanced fairly across the hospitality jobs group in Durban.

Equal Opportunity

On top of that, the organisation is committed to transformation and equal opportunity. Hiring is on merit, and applications are actively encouraged from women, youth, people with disabilities and other historically disadvantaged groups in line with the Employment Equity plan and B-BBEE objectives.

B-BBEE compliance is more than a scorecard here. It informs how the business invests in skills development, supplier diversity and community engagement across the country.

Inclusive hiring extends through onboarding and into how teams operate every day. Respectful, fair conduct is expected from every team member in Durban.

Practical steps back the words. Structured EE reporting, transformation initiatives and learnership programmes give real opportunities to candidates from across KwaZulu-Natal.

Your Team

Beyond that, the team you will be working with is fast-paced and energetic. Things move quickly across the Durban office, and the people who thrive here are the ones who plan ahead, communicate openly and pick up the slack when KwaZulu-Natal operations get busy.

Crucially, the team mix in Durban reflects a balance of experienced operators and emerging talent, with deliberate space for diverse voices and backgrounds.

Collaboration is the default working mode. Whether picking up a quick query or working through a complex project, you will find colleagues willing to lean in and help.

Line management is hands-on without being heavy. Expect regular one-to-ones, honest feedback and the support needed to do good work consistently.

Why This Role

Practically speaking, the company invests in the people who join it. From structured onboarding to ongoing skills development, you will find clear paths to grow your career in hospitality jobs from your base in Durban. Many colleagues across KwaZulu-Natal have moved into senior roles after starting in positions just like this one.

Notably, the company reinvests in its people: paid training, internal moves and the chance to take on bigger projects are all part of how careers in Durban keep progressing.

Recognition matters here. Strong performers are noticed quickly, and many promotions across the business have started in the Durban teams.

Benefits are clear and consistent. Beyond the package on offer, the role includes the supports you would expect from an established South African employer in KwaZulu-Natal.

Day in the Life

Your shift usually starts with a brief from the duty manager, a quick station check and a look at the day’s bookings or specials. As guests arrive, you slip into a steady rhythm — warm welcomes, accurate orders and seamless coordination with the kitchen and bar. Service peaks demand calm focus and tight teamwork, and quieter moments are spent resetting tables, polishing glassware or training a new starter. When the last guest leaves happy, you know you have delivered a memorable hospitality experience.

In addition, the rhythm rewards people who plan ahead but also pivot quickly when KwaZulu-Natal operations throw up the unexpected.

Crucially, the Durban office buzzes through peak hours and settles into focused, productive lulls in between, giving you time to plan and reset before the next stretch of work.

No two days look exactly the same — and that variety is part of what keeps the role engaging for the right candidate in Durban.

Your Role

• Manage stock, breakages and consumables for your section
• Train casual staff on service standards and SOPs
• Operate point-of-sale systems and reconcile end-of-shift takings
• Coordinate with kitchen, housekeeping and front-office teams
• Support events, banquets and conference operations
• Set up rooms, function venues and outlets ahead of guest arrivals

What You’ll Need

• Matric / National Senior Certificate (Grade 12)
• Good verbal communication skills in English; second language an advantage
• Clear criminal record and contactable references
• Willing to follow the company’s uniform and grooming policy on shift
• Ability to remain calm and gracious under pressure
• Awareness of tourism grading and quality expectations
• Ability to work shifts, weekends and public holidays

If most of these boxes are ticked, you are encouraged to put your name forward.