Work-Force
About This Opportunity
Work-Force connects motivated individuals with career-starting roles. The Call Centre Intern position is an excellent way to build communication skills and gain experience in customer service and call centre operations.
Role Overview
In this position, you will be responsible for:
• Handling inbound and outbound calls: Assisting customers with inquiries
• Logging customer information: Ensuring data accuracy
• Providing product or service information: Supporting customer understanding
• Escalating complex issues: Ensuring timely resolution
• Learning CRM systems and scripts: Building technical proficiency
Qualifications
To succeed in this role, candidates should have:
• Grade 12 or equivalent
• Good verbal communication skills
• Interest in customer service
• Ability to work in a team environment
• Eagerness to learn and grow in a professional setting
Benefits of the Role
This opportunity offers:
• Valuable work experience
• Mentorship and training
• Potential for full-time placement
• Vibrant team environment
Diversity Commitment
Work-Force is committed to fostering a diverse and inclusive environment. We encourage applications from individuals of all backgrounds and experiences.