Work-Force
About This Opportunity
Work-Force specializes in connecting talent with exciting career opportunities across various industries. This role as a Call Centre Agent offers a chance to help customers while building valuable communication and sales skills.
Role Overview
In this position, you will be responsible for:
• Answering inbound calls: Resolving queries and providing information.
• Making outbound calls: Following up on leads or surveys.
• Capturing client information accurately: Ensuring database integrity.
• Handling complaints professionally: Promoting customer satisfaction.
• Meeting daily call targets: Supporting team goals.
Qualifications
To succeed in this role, candidates should have:
• Grade 12 or equivalent
• Clear and confident speaking voice
• Computer literacy and typing speed
• Customer service or telesales experience (preferred)
• Good listening and problem-solving skills
Benefits of the Role
This opportunity offers:
• Basic salary plus commission (where applicable)
• On-the-job training
• Vibrant call centre environment
• Opportunity to grow within Work-Force
Diversity Commitment
Work-Force is committed to fostering a diverse and inclusive environment. We encourage applications from individuals of all backgrounds and experiences.