Branch Manager

A Branch Manager is needed in Queenstown. The role focuses on consistent delivery, accurate work and clear communication across the Eastern Cape operation.

What This Role Involves

The Branch Manager vacancy forms part of how the Queenstown branch keeps performing. It pairs day-to-day delivery with longer-running priorities that keep the retail jobs side of the business moving forward.

Expect a structured first ninety days, with onboarding milestones, regular check-ins, and an early focus on getting comfortable with the systems and processes that underpin the Queenstown team.

Practically speaking, the role has been written to be sustainable, not just busy. Strong output is expected, and managers in Queenstown also pay attention to recovery, learning and the kind of breathing room that keeps people doing good work over time.

Quality is everyone’s job. Whether the Branch Manager is processing a transaction, supporting a colleague or handling a customer query, the standard expected in Eastern Cape is consistently high and consistently fair.

What We Offer

You will join a team that values respectful collaboration, honest feedback and shared wins. The Queenstown colleagues take pride in supporting one another and in doing the retail jobs side of the business properly, day in and day out.

Importantly, the package, working arrangements and any available support will be confirmed by the hiring organisation for this vacancy.

In addition, the role’s development opportunities, training and benefits, if offered, will be set out in the final vacancy details.

Career development may be available depending on the role, business needs and the hiring organisation’s policies.

Diversity and Inclusion

Inclusive recruitment is part of the organisation’s employment practices. Applicants are assessed on relevant qualifications, skills and experience for this role in Queenstown.

B-BBEE compliance is more than a scorecard here. It informs how the business invests in skills development, supplier diversity and community engagement across the country.

In addition, the hiring organisation’s applicable employment-equity and inclusion practices will be explained in the final vacancy details for Eastern Cape.

Practically speaking, inclusive hiring extends through onboarding and into how teams operate every day. Respectful, fair conduct is expected from every team member in Queenstown.

Based in Queenstown

Queenstown continues to grow as an employment hub in Eastern Cape, with near the Port of Ngqura logistics hub. This role gives you a foothold in one of its busier business communities, with access to the local services, suppliers and partners that keep the work moving.

Many candidates already living within reach of Queenstown cite the location as one of the role’s quiet wins, with shorter commutes and a real sense of being plugged into the local Eastern Cape economy.

Candidates should review the listed location, schedule and travel requirements before applying for this role in Queenstown, Eastern Cape.

Accessibility is taken seriously: where the role allows, the team works toward a balance of in-office presence and flexibility for candidates based in and around Queenstown.

Where You’ll Work

Practically speaking, the work environment is fast-paced and customer-facing. Expect long periods on your feet, weekend and public-holiday shifts, and the energy that comes with a busy retail floor.

Importantly, the working environment is set up to give the team the focus needed for deeper work, while keeping collaboration and quick problem-solving close at hand.

Health, safety and well-being are taken seriously. Current policies and procedures are maintained, and the Queenstown site adheres to the standards expected of a responsible South African employer.

Crucially, the role is intended to operate under the hiring organisation’s workplace conduct, health and safety policies in Eastern Cape.

Key Responsibilities

• Up-sell and cross-sell products in line with branch sales targets
• Support stock counts and assist with cycle-count investigations
• Conduct daily cash-ups and reconcile takings against the POS report
• Assist with receiving deliveries and verifying goods against invoices
• Respond to customer queries, complaints and product returns
• Prepare daily, weekly and monthly sales reports for the store manager
• Operate point-of-sale systems and process payments accurately
• Keep the store, change rooms and stockroom clean and organised

Minimum Requirements

• Ability to work as part of a team in a fast-paced retail environment
• Visual merchandising flair or formal training is an advantage
• Basic computer literacy (MS Office, email)
• Awareness of consumer protection and B-BBEE principles
• Minimum of 1-2 years’ experience in a customer-facing retail role
• Honest, dependable and security-aware in line with shrinkage controls

If most of these boxes are ticked, you are encouraged to put your name forward.