Call Centre Agent – LatestJobs



  • Monitor & Analyse transactions for assigned client programs
  • Use appropriate forms and definitions for assigned programs
  • Use analytics monitoring tools, systems, and processes as directed
  • Maintain knowledge and understanding of assigned client program’s products and processes through ongoing training and handling of customer transactions
  • Analyse large volumes of data and transaction monitoring results, resulting in further drilldown and causality data
  • Ensure high standards of product knowledge and adherence to processes is maintained through the analytics process
  • Identify trends and business level improvement opportunities, participate in root cause analysis and problem-solving process, provide recommendations for improvement


Minimum Requirements:


  • Must be proficient in Hausa and English (This WILL be tested)
  • Over 18, Matric or Equivalent, authorized to work in SA, ability to pass a pre-employment criminal background check (no violence or theft conviction)
  • Contact Centre Experience minimum 2 years (Sales or Collections Background desirable)
  • Effective verbal communication skills
  • Analytical Mind-frame
  • Math proficiency
  • Basic ability to use a personal computer, including the ability to use Microsoft Office
  • Effective time management skills
  • Team player orientation
  • Dependable

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