Waitron

Applications are warmly invited for a Waitron role based in Hermanus. We welcome candidates from every background across Western Cape who are ready to grow with us.

What This Role Involves

This Waitron role sits within the hospitality jobs function in Hermanus. It offers a defined scope, clear measures of success, and the support of an experienced team across Western Cape.

Expect a structured first ninety days, with onboarding milestones, regular check-ins, and an early focus on getting comfortable with the systems and processes that underpin the Hermanus team.

Stakeholders for this position include line managers, peers across the hospitality jobs team and trusted external partners. Building those relationships early makes the next twelve months in Hermanus much easier.

The role has been written to be sustainable, not just busy. Strong output is expected, and managers in Hermanus also pay attention to recovery, learning and the kind of breathing room that keeps people doing good work over time.

Tools, systems and information are there to support the role rather than slow it down. The company continues to invest in the technology that backs its Hermanus teams, and the new Waitron will feel that from the first week.

Our Commitment to Transformation

Crucially, the organisation supports a respectful workplace. Applications are welcome from suitably qualified candidates across Western Cape, and recruitment is intended to be fair and transparent.

B-BBEE compliance is more than a scorecard here. It informs how the business invests in skills development, supplier diversity and community engagement across the country.

Inclusive hiring extends through onboarding and into how teams operate every day. Respectful, fair conduct is expected from every team member in Hermanus.

On top of that, the hiring organisation’s applicable employment-equity and inclusion practices will be explained in the final vacancy details for Western Cape.

About Hermanus

Hermanus continues to grow as an employment hub in Western Cape, with near the Cape Town International Airport hub. This role gives you a foothold in one of its busier business communities, with access to the local services, suppliers and partners that keep the work moving.

Accessibility is taken seriously: where the role allows, the team works toward a balance of in-office presence and flexibility for candidates based in and around Hermanus.

Candidates should review the listed location, schedule and travel requirements before applying for this role in Hermanus, Western Cape.

Many candidates already living within reach of Hermanus cite the location as one of the role’s quiet wins, with shorter commutes and a real sense of being plugged into the local Western Cape economy.

The Environment

Practically speaking, the environment is service-led and people-centred. Expect varied hours, a high tempo during peaks, and a team culture built on hospitality and pride in the guest experience.

Health, safety and well-being are taken seriously. Current policies and procedures are maintained, and the Hermanus site adheres to the standards expected of a responsible South African employer.

In addition, the role is intended to operate under the hiring organisation’s workplace conduct, health and safety policies in Western Cape.

Crucially, the working environment is set up to give the team the focus needed for deeper work, while keeping collaboration and quick problem-solving close at hand.

What Your Day Looks Like

Your shift usually starts with a brief from the duty manager, a quick station check and a look at the day’s bookings or specials. As guests arrive, you slip into a steady rhythm — warm welcomes, accurate orders and seamless coordination with the kitchen and bar. Service peaks demand calm focus and tight teamwork, and quieter moments are spent resetting tables, polishing glassware or training a new starter. When the last guest leaves happy, you know you have delivered a memorable hospitality experience.

Crucially, the Hermanus office buzzes through peak hours and settles into focused, productive lulls in between, giving you time to plan and reset before the next stretch of work.

No two days look exactly the same — and that variety is part of what keeps the role engaging for the right candidate in Hermanus.

Beyond that, the rhythm rewards people who plan ahead but also pivot quickly when Western Cape operations throw up the unexpected.

What We Offer

You will join a team that values respectful collaboration, honest feedback and shared wins. The Hermanus colleagues take pride in supporting one another and in doing the hospitality jobs side of the business properly, day in and day out.

Equally, the package, working arrangements and any available support will be confirmed by the hiring organisation for this vacancy.

Crucially, the role’s development opportunities, training and benefits, if offered, will be set out in the final vacancy details.

Career development may be available depending on the role, business needs and the hiring organisation’s policies.

Frequently Asked Questions

Is this position open to candidates from other provinces?

On top of that, applications are welcome from suitably qualified candidates who can meet the advertised location and work-schedule requirements.

Is training provided for this position?

Training or onboarding, if available, will be described by the hiring organisation in the final vacancy details.

Is this position open to recent graduates?

Yes. Provided the minimum requirements listed above are met, graduates are warmly encouraged to put their names forward.

About the Team

Beyond that, you will join a tight-knit, collaborative team that knows the hospitality jobs side of the business inside out. The Hermanus group is a healthy mix of experienced operators and newer joiners, all of whom share a strong commitment to delivery and to one another.

Practically speaking, the team structure and working relationships for this role in Hermanus will be explained during the hiring process.

Collaboration is the default working mode. Whether picking up a quick query or working through a complex project, you will find colleagues willing to lean in and help.

Line management is hands-on without being heavy. Expect regular one-to-ones, honest feedback and the support needed to do good work consistently.

What You’ll Be Doing

• Respond promptly to guest requests, complaints and special needs
• Manage stock, breakages and consumables for your section
• Maintain the required hygiene and uniform standards in line with safety and service policy during all shifts
• Drive guest satisfaction scores and online review ratings
• Comply with food safety, hygiene and health regulations at all times
• Operate point-of-sale systems and reconcile end-of-shift takings
• Set up rooms, function venues and outlets ahead of guest arrivals

Who We’re Looking For

• Matric / National Senior Certificate (Grade 12)
• Able to remain on duty for the essential standing and service tasks, with reasonable accommodation where applicable
• Ability to work shifts, weekends and public holidays
• Team player who can work collaboratively across departments
• Relevant hospitality qualification or culinary diploma (advantageous)
• Good verbal communication skills needed for guest service; additional languages are an advantage

Notably, candidates who meet most of these criteria are welcome to be considered for the role.