Work-Force
Applications are warmly invited for a IT Support Technician role based in Durban. We welcome candidates from every background across KwaZulu-Natal who are ready to grow with us.
About This Position
The organisation is investing in its Durban operation, and this IT Support Technician position reflects that commitment. The successful candidate will work across the it jobs function and contribute to the wider KwaZulu-Natal business.
Expect a structured first ninety days, with onboarding milestones, regular check-ins, and an early focus on getting comfortable with the systems and processes that underpin the Durban team.
Reasonable working hours and respectful planning are part of how the role runs. The team values strong delivery, and load is balanced fairly across the it jobs group in Durban.
Day in the Life
Your day tends to start with a quick standup, where the team shares progress and surfaces blockers. From there, you settle into focused build time, breaking tickets into manageable chunks and pairing with colleagues when something gets thorny. Afternoons mix code reviews, planning discussions and the occasional production incident — everyone pulls together, fixes the issue and feeds the lessons back into the next sprint. By the time you sign off, you’ve shipped value, learned something new, and left clean code behind you.
No two days look exactly the same — and that variety is part of what keeps the role engaging for the right candidate in Durban.
Practically speaking, the Durban office buzzes through peak hours and settles into focused, productive lulls in between, giving you time to plan and reset before the next stretch of work.
The Environment
Beyond that, the environment is hybrid-friendly where the role allows, with collaborative tooling, modern source-control workflows and a strong emphasis on shared ownership of code and incidents.
Crucially, the working environment is set up to give the team the focus needed for deeper work, while keeping collaboration and quick problem-solving close at hand.
On top of that, the role is intended to operate under the hiring organisation’s workplace conduct, health and safety policies in KwaZulu-Natal.
Key Responsibilities
- Mentor junior engineers through pairing and structured feedback
- Optimise database queries and back-end performance hot-spots
- Manage user access, identity and endpoint security across the estate
- Investigate and resolve user-reported support tickets at L2 and L3
- Plan and execute infrastructure upgrades with minimal downtime
Candidate Profile
- Understanding of secure development principles aligned with POPIA
- Experience with Git, branching strategies and pull-request workflows
- 2-5 years’ commercial software development experience
- Working knowledge of cloud platforms (AWS, Azure or GCP)
- Strong proficiency in Java, C#, Python, JavaScript or TypeScript
Candidates who meet most of these criteria are welcome to be considered for the role.