Work-Force
A Guest Relations Officer is needed in Middelburg. The role focuses on consistent delivery, accurate work and clear communication across the Mpumalanga operation.
About This Position
The Guest Relations Officer vacancy forms part of how the Middelburg branch keeps performing. It pairs day-to-day delivery with longer-running priorities that keep the hospitality jobs side of the business moving forward.
Day-to-day, the role balances focused delivery with the kind of collaboration that keeps things moving. The successful candidate is trusted to make sensible decisions inside the agreed scope, with line-management support whenever a sounding board is useful.
Reasonable working hours and respectful planning are part of how the role runs. The team values strong delivery, and load is balanced fairly across the hospitality jobs group in Middelburg.
Your Team
You will join a tight-knit, collaborative team that knows the hospitality jobs side of the business inside out. The Middelburg group is a healthy mix of experienced operators and newer joiners, all of whom share a strong commitment to delivery and to one another.
Collaboration is the default working mode. Whether picking up a quick query or working through a complex project, you will find colleagues willing to lean in and help.
Line management is hands-on without being heavy. Expect regular one-to-ones, honest feedback and the support needed to do good work consistently.
Based in Middelburg
On top of that, the role is based in Middelburg, near the Kruger Lowveld tourism belt. Public transport links and parking are within easy reach, making the daily commute manageable for candidates living across Middelburg and the broader Mpumalanga region.
Candidates should review the listed location, schedule and travel requirements before applying for this role in Middelburg, Mpumalanga.
Accessibility is taken seriously: where the role allows, the team works toward a balance of in-office presence and flexibility for candidates based in and around Middelburg.
Our Commitment to Transformation
Inclusive recruitment is part of the organisation’s employment practices. Applicants are assessed on relevant qualifications, skills and experience for this role in Middelburg.
In addition, the hiring organisation’s applicable employment-equity and inclusion practices will be explained in the final vacancy details for Mpumalanga.
B-BBEE compliance is more than a scorecard here. It informs how the business invests in skills development, supplier diversity and community engagement across the country.
Key Responsibilities
- Drive guest satisfaction scores and online review ratings
- Operate point-of-sale systems and reconcile end-of-shift takings
- Set up rooms, function venues and outlets ahead of guest arrivals
- Support events, banquets and conference operations
- Respond promptly to guest requests, complaints and special needs
- Prepare and present food in line with kitchen recipes and standards
- Maintain the required hygiene and uniform standards in line with safety and service policy during all shifts
- Welcome guests warmly and ensure a smooth check-in and check-out experience
Candidate Profile
- Willing to follow the company’s lawful uniform, hygiene and safety policy on shift
- 1-3 years’ experience in a similar hospitality environment
- Team player who can work collaboratively across departments
- Computer literacy and experience with POS systems
- Ability to remain calm and gracious under pressure
If your CV speaks to the points above, this role is worth a closer look.