Guest Relations Officer

This is a current vacancy. Role: Guest Relations Officer. Location: Calvinia, Northern Cape. The team is hiring and seeks a candidate who can step in and deliver from week one.

About This Position

Practically speaking, this Guest Relations Officer role sits within the hospitality jobs function in Calvinia. It offers a defined scope, clear measures of success, and the support of an experienced team across Northern Cape.

Day-to-day, the role balances focused delivery with the kind of collaboration that keeps things moving. The successful candidate is trusted to make sensible decisions inside the agreed scope, with line-management support whenever a sounding board is useful.

Quality is everyone’s job. Whether the Guest Relations Officer is processing a transaction, supporting a colleague or handling a customer query, the standard expected in Northern Cape is consistently high and consistently fair.

Internal documentation, process notes and shared playbooks make it easier for the Guest Relations Officer to step into the hospitality jobs workflow quickly. Institutional knowledge is well-organised, so people are not reinventing the wheel from one week to the next.

Growing With Us

Career progression for this hospitality jobs role in Calvinia depends on the hiring organisation’s policies, role requirements and business needs in Northern Cape.

In addition, internal mobility is encouraged. People who start in Calvinia have moved into roles in other branches, specialist functions and project teams across Northern Cape.

Training is a mix of formal courses, structured on-the-job learning and exposure to broader projects, all geared at building practical skills.

Growth conversations happen at a regular cadence — not just at year-end — so the path forward stays current and realistic for every Calvinia team member.

Your Team

The team you will be working with is fast-paced and energetic. Things move quickly across the Calvinia office, and the people who thrive here are the ones who plan ahead, communicate openly and pick up the slack when Northern Cape operations get busy.

Collaboration is the default working mode. Whether picking up a quick query or working through a complex project, you will find colleagues willing to lean in and help.

Line management is hands-on without being heavy. Expect regular one-to-ones, honest feedback and the support needed to do good work consistently.

On top of that, the team structure and working relationships for this role in Calvinia will be explained during the hiring process.

Why This Role

You will join a team that values respectful collaboration, honest feedback and shared wins. The Calvinia colleagues take pride in supporting one another and in doing the hospitality jobs side of the business properly, day in and day out.

Importantly, the package, working arrangements and any available support will be confirmed by the hiring organisation for this vacancy.

Crucially, career development may be available depending on the role, business needs and the hiring organisation’s policies.

On top of that, the role’s development opportunities, training and benefits, if offered, will be set out in the final vacancy details.

Your Workplace

Beyond that, the environment is service-led and people-centred. Expect varied hours, a high tempo during peaks, and a team culture built on hospitality and pride in the guest experience.

In addition, the working environment is set up to give the team the focus needed for deeper work, while keeping collaboration and quick problem-solving close at hand.

Health, safety and well-being are taken seriously. Current policies and procedures are maintained, and the Calvinia site adheres to the standards expected of a responsible South African employer.

Crucially, the role is intended to operate under the hiring organisation’s workplace conduct, health and safety policies in Northern Cape.

Diversity and Inclusion

Practically speaking, the organisation supports a respectful workplace. Applications are welcome from suitably qualified candidates across Northern Cape, and recruitment is intended to be fair and transparent.

B-BBEE compliance is more than a scorecard here. It informs how the business invests in skills development, supplier diversity and community engagement across the country.

Practically speaking, the hiring organisation’s applicable employment-equity and inclusion practices will be explained in the final vacancy details for Northern Cape.

Inclusive hiring extends through onboarding and into how teams operate every day. Respectful, fair conduct is expected from every team member in Calvinia.

Daily Duties

• Set up rooms, function venues and outlets ahead of guest arrivals
• Maintain the required hygiene and uniform standards in line with safety and service policy during all shifts
• Maintain cleanliness in front-of-house and back-of-house areas
• Drive guest satisfaction scores and online review ratings
• Welcome guests warmly and ensure a smooth check-in and check-out experience
• Manage stock, breakages and consumables for your section

Candidate Profile

• Able to remain on duty for the essential standing and service tasks, with reasonable accommodation where applicable
• Ability to work shifts, weekends and public holidays
• Computer literacy and experience with POS systems
• Good verbal communication skills needed for guest service; additional languages are an advantage
• Contactable references may be requested during the hiring process

Each application is reviewed carefully, and strong matches against the criteria above will move forward in the process.