Work-Force
Posted recently. We believe great workplaces are built on great people. We are looking for a Customer Service Representative in Giyani, and we encourage applicants from across Limpopo to consider this opportunity.
The Role
An experienced Customer Service Representative is needed to support operations in Giyani. The role forms part of how the business keeps its retail jobs portfolio strong in Limpopo.
Expect a structured first ninety days, with onboarding milestones, regular check-ins, and an early focus on getting comfortable with the systems and processes that underpin the Giyani team.
Stakeholders for this position include line managers, peers across the retail jobs team and trusted external partners. Building those relationships early makes the next twelve months in Giyani much easier.
Tools, systems and information are there to support the role rather than slow it down. The company continues to invest in the technology that backs its Giyani teams, and the new Customer Service Representative will feel that from the first week.
About Giyani
The role is based in Giyani, within the Phalaborwa mining belt. Public transport links and parking are within easy reach, making the daily commute manageable for candidates living across Giyani and the broader Limpopo region.
Candidates should review the listed location, schedule and travel requirements before applying for this role in Giyani, Limpopo.
Many candidates already living within reach of Giyani cite the location as one of the role’s quiet wins, with shorter commutes and a real sense of being plugged into the local Limpopo economy.
Accessibility is taken seriously: where the role allows, the team works toward a balance of in-office presence and flexibility for candidates based in and around Giyani.
Your Workplace
In addition, the work environment is fast-paced and customer-facing. Expect long periods on your feet, weekend and public-holiday shifts, and the energy that comes with a busy retail floor.
Practically speaking, the working environment is set up to give the team the focus needed for deeper work, while keeping collaboration and quick problem-solving close at hand.
On top of that, the role is intended to operate under the hiring organisation’s workplace conduct, health and safety policies in Limpopo.
Health, safety and well-being are taken seriously. Current policies and procedures are maintained, and the Giyani site adheres to the standards expected of a responsible South African employer.
Meet the Team
You will join a tight-knit, collaborative team that knows the retail jobs side of the business inside out. The Giyani group is a healthy mix of experienced operators and newer joiners, all of whom share a strong commitment to delivery and to one another.
Collaboration is the default working mode. Whether picking up a quick query or working through a complex project, you will find colleagues willing to lean in and help.
Notably, the team structure and working relationships for this role in Giyani will be explained during the hiring process.
Line management is hands-on without being heavy. Expect regular one-to-ones, honest feedback and the support needed to do good work consistently.
Growing With Us
Career progression for this retail jobs role in Giyani depends on the hiring organisation’s policies, role requirements and business needs in Limpopo.
Growth conversations happen at a regular cadence — not just at year-end — so the path forward stays current and realistic for every Giyani team member.
Internal mobility is encouraged. People who start in Giyani have moved into roles in other branches, specialist functions and project teams across Limpopo.
Training is a mix of formal courses, structured on-the-job learning and exposure to broader projects, all geared at building practical skills.
What We Offer
In addition, the hiring organisation may provide onboarding or skills development for this retail jobs role in Giyani; the available support will be confirmed in the final vacancy details for Limpopo.
Practically speaking, career development may be available depending on the role, business needs and the hiring organisation’s policies.
Notably, the role’s development opportunities, training and benefits, if offered, will be set out in the final vacancy details.
Beyond that, the package, working arrangements and any available support will be confirmed by the hiring organisation for this vacancy.
Key Responsibilities
- Respond to customer queries, complaints and product returns
- Ensure compliance with health, safety and consumer protection regulations
- Up-sell and cross-sell products in line with branch sales targets
- Greet customers and provide a friendly, helpful in-store experience
- Support stock counts and assist with cycle-count investigations
- Replenish stock and rotate displays in line with promotional cycles
- Maintain visual merchandising standards on the sales floor
Minimum Requirements
- Ability to work as part of a team in a fast-paced retail environment
- Visual merchandising flair or formal training is an advantage
- Able to perform the essential standing and customer-service duties, with reasonable accommodation where applicable
- Experience with stock counting and basic inventory principles
- Any checks required by law or the specific duties will be explained during the hiring process
Potential is considered alongside experience, so candidates who tick most of these boxes should still be considered.