Concierge

Bring your skills as a Concierge to Umhlanga and join a team that moves fast. This KwaZulu-Natal role is one to watch.

Overview

The Concierge position is part of an ongoing recruitment drive across KwaZulu-Natal. The brief has been shaped carefully, with a focus on delivery in Umhlanga and across the hospitality jobs space.

Equally, the successful applicant is given the room to plan, deliver and review their work without unnecessary noise. The organisation has built its Umhlanga team on trust, and the Concierge role will feel that from week one.

Stakeholders for this position include line managers, peers across the hospitality jobs team and trusted external partners. Building those relationships early makes the next twelve months in Umhlanga much easier.

Diversity and Inclusion

Notably, the organisation is committed to fair, merit-based recruitment and equal opportunity. Applications are assessed against the published role requirements in line with applicable employment law.

In addition, the hiring organisation’s applicable employment-equity and inclusion practices will be explained in the final vacancy details for KwaZulu-Natal.

Inclusive hiring extends through onboarding and into how teams operate every day. Respectful, fair conduct is expected from every team member in Umhlanga.

Meet the Team

Practically speaking, the team you will be working with is fast-paced and energetic. Things move quickly across the Umhlanga office, and the people who thrive here are the ones who plan ahead, communicate openly and pick up the slack when KwaZulu-Natal operations get busy.

Line management is hands-on without being heavy. Expect regular one-to-ones, honest feedback and the support needed to do good work consistently.

Collaboration is the default working mode. Whether picking up a quick query or working through a complex project, you will find colleagues willing to lean in and help.

Daily Duties

• Promote menu items, daily specials and loyalty programmes
• Comply with food safety, hygiene and health regulations at all times
• Manage stock, breakages and consumables for your section
• Support events, banquets and conference operations
• Set up rooms, function venues and outlets ahead of guest arrivals
• Maintain cleanliness in front-of-house and back-of-house areas
• Respond promptly to guest requests, complaints and special needs

Who We’re Looking For

• Good verbal communication skills needed for guest service; additional languages are an advantage
• Awareness of tourism grading and quality expectations
• Ability to remain calm and gracious under pressure
• Strong customer service orientation and warm guest interaction
• Willing to follow the company’s lawful uniform, hygiene and safety policy on shift

Each application is reviewed carefully, and strong matches against the criteria above will move forward in the process.