Guest Relations Officer

The organisation is recruiting a Guest Relations Officer for its Ermelo operation. The role forms part of a wider hospitality jobs portfolio across Mpumalanga.

The Role

This Guest Relations Officer role has been briefed against a clear set of outcomes for Ermelo. The successful candidate will work alongside an established team and will be expected to contribute meaningfully to the hospitality jobs pipeline across Mpumalanga.

Notably, the successful applicant is given the room to plan, deliver and review their work without unnecessary noise. The organisation has built its Ermelo team on trust, and the Guest Relations Officer role will feel that from week one.

Stakeholders for this position include line managers, peers across the hospitality jobs team and trusted external partners. Building those relationships early makes the next twelve months in Ermelo much easier.

Quality is everyone’s job. Whether the Guest Relations Officer is processing a transaction, supporting a colleague or handling a customer query, the standard expected in Mpumalanga is consistently high and consistently fair.

What We Offer

Few roles let you see the impact of your work as quickly as this one. Every shift, project and decision in Ermelo contributes to real outcomes for clients and colleagues across the hospitality jobs space in Mpumalanga.

Career development may be available depending on the role, business needs and the hiring organisation’s policies.

Crucially, the package, working arrangements and any available support will be confirmed by the hiring organisation for this vacancy.

Beyond that, the role’s development opportunities, training and benefits, if offered, will be set out in the final vacancy details.

Your Workplace

Notably, the environment is service-led and people-centred. Expect varied hours, a high tempo during peaks, and a team culture built on hospitality and pride in the guest experience.

Beyond that, the working environment is set up to give the team the focus needed for deeper work, while keeping collaboration and quick problem-solving close at hand.

Crucially, the role is intended to operate under the hiring organisation’s workplace conduct, health and safety policies in Mpumalanga.

Health, safety and well-being are taken seriously. Current policies and procedures are maintained, and the Ermelo site adheres to the standards expected of a responsible South African employer.

What Your Day Looks Like

Your shift usually starts with a brief from the duty manager, a quick station check and a look at the day’s bookings or specials. As guests arrive, you slip into a steady rhythm — warm welcomes, accurate orders and seamless coordination with the kitchen and bar. Service peaks demand calm focus and tight teamwork, and quieter moments are spent resetting tables, polishing glassware or training a new starter. When the last guest leaves happy, you know you have delivered a memorable hospitality experience.

In addition, the Ermelo office buzzes through peak hours and settles into focused, productive lulls in between, giving you time to plan and reset before the next stretch of work.

No two days look exactly the same — and that variety is part of what keeps the role engaging for the right candidate in Ermelo.

Notably, the rhythm rewards people who plan ahead but also pivot quickly when Mpumalanga operations throw up the unexpected.

About Ermelo

Equally, the role is based in Ermelo, near the Secunda petrochemical hub. Public transport links and parking are within easy reach, making the daily commute manageable for candidates living across Ermelo and the broader Mpumalanga region.

Many candidates already living within reach of Ermelo cite the location as one of the role’s quiet wins, with shorter commutes and a real sense of being plugged into the local Mpumalanga economy.

Candidates should review the listed location, schedule and travel requirements before applying for this role in Ermelo, Mpumalanga.

Accessibility is taken seriously: where the role allows, the team works toward a balance of in-office presence and flexibility for candidates based in and around Ermelo.

Key Responsibilities

• Maintain cleanliness in front-of-house and back-of-house areas
• Take orders accurately and deliver food and beverages to standard
• Coordinate with kitchen, housekeeping and front-office teams
• Promote menu items, daily specials and loyalty programmes
• Drive guest satisfaction scores and online review ratings
• Welcome guests warmly and ensure a smooth check-in and check-out experience

Minimum Requirements

• Ability to work shifts, weekends and public holidays
• Contactable references may be requested during the hiring process
• Able to remain on duty for the essential standing and service tasks, with reasonable accommodation where applicable
• Matric / National Senior Certificate (Grade 12)
• Team player who can work collaboratively across departments
• 1-3 years’ experience in a similar hospitality environment

Beyond that, candidates who meet most of these criteria are welcome to be considered for the role.