Work-Force
A vacancy has been confirmed for a Guest Relations Officer based in Bloemfontein, Free State. The successful candidate will join an established team within the hospitality jobs function.
About This Position
An experienced Guest Relations Officer is needed to support operations in Bloemfontein. The role forms part of how the business keeps its hospitality jobs portfolio strong in Free State.
The successful applicant is given the room to plan, deliver and review their work without unnecessary noise. The organisation has built its Bloemfontein team on trust, and the Guest Relations Officer role will feel that from week one.
Quality is everyone’s job. Whether the Guest Relations Officer is processing a transaction, supporting a colleague or handling a customer query, the standard expected in Free State is consistently high and consistently fair.
Equal Opportunity
Beyond that, the organisation is committed to fair, merit-based recruitment and equal opportunity. Applications are assessed against the published role requirements in line with applicable employment law.
Inclusive hiring extends through onboarding and into how teams operate every day. Respectful, fair conduct is expected from every team member in Bloemfontein.
B-BBEE compliance is more than a scorecard here. It informs how the business invests in skills development, supplier diversity and community engagement across the country.
Based in Bloemfontein
Bloemfontein continues to grow as an employment hub in Free State, with near the Bethlehem agricultural belt. This role gives you a foothold in one of its busier business communities, with access to the local services, suppliers and partners that keep the work moving.
Candidates should review the listed location, schedule and travel requirements before applying for this role in Bloemfontein, Free State.
Many candidates already living within reach of Bloemfontein cite the location as one of the role’s quiet wins, with shorter commutes and a real sense of being plugged into the local Free State economy.
Key Responsibilities
- Set up rooms, function venues and outlets ahead of guest arrivals
- Train casual staff on service standards and SOPs
- Respond promptly to guest requests, complaints and special needs
- Operate point-of-sale systems and reconcile end-of-shift takings
- Prepare and present food in line with kitchen recipes and standards
- Welcome guests warmly and ensure a smooth check-in and check-out experience
- Drive guest satisfaction scores and online review ratings
Candidate Profile
- 1-3 years’ experience in a similar hospitality environment
- Ability to work shifts, weekends and public holidays
- Sound knowledge of food safety and HACCP principles
- Willing to follow the company’s lawful uniform, hygiene and safety policy on shift
- Awareness of tourism grading and quality expectations
Notably, candidates who meet most of these criteria are welcome to be considered for the role.