Work-Force
This is a current vacancy. Role: Guest Relations Officer. Location: George, Western Cape. The team is hiring and seeks a candidate who can step in and deliver from week one.
The Role
On top of that, this Guest Relations Officer role has been briefed against a clear set of outcomes for George. The successful candidate will work alongside an established team and will be expected to contribute meaningfully to the hospitality jobs pipeline across Western Cape.
The successful applicant is given the room to plan, deliver and review their work without unnecessary noise. The organisation has built its George team on trust, and the Guest Relations Officer role will feel that from week one.
Quality is everyone’s job. Whether the Guest Relations Officer is processing a transaction, supporting a colleague or handling a customer query, the standard expected in Western Cape is consistently high and consistently fair.
A Typical Day
Your shift usually starts with a brief from the duty manager, a quick station check and a look at the day’s bookings or specials. As guests arrive, you slip into a steady rhythm — warm welcomes, accurate orders and seamless coordination with the kitchen and bar. Service peaks demand calm focus and tight teamwork, and quieter moments are spent resetting tables, polishing glassware or training a new starter. When the last guest leaves happy, you know you have delivered a memorable hospitality experience.
No two days look exactly the same — and that variety is part of what keeps the role engaging for the right candidate in George.
Practically speaking, the George office buzzes through peak hours and settles into focused, productive lulls in between, giving you time to plan and reset before the next stretch of work.
Where You’ll Work
Beyond that, the environment is service-led and people-centred. Expect varied hours, a high tempo during peaks, and a team culture built on hospitality and pride in the guest experience.
Health, safety and well-being are taken seriously. Current policies and procedures are maintained, and the George site adheres to the standards expected of a responsible South African employer.
Equally, the role is intended to operate under the hiring organisation’s workplace conduct, health and safety policies in Western Cape.
Our Commitment to Transformation
Importantly, the organisation supports a respectful workplace. Applications are welcome from suitably qualified candidates across Western Cape, and recruitment is intended to be fair and transparent.
In addition, the hiring organisation’s applicable employment-equity and inclusion practices will be explained in the final vacancy details for Western Cape.
B-BBEE compliance is more than a scorecard here. It informs how the business invests in skills development, supplier diversity and community engagement across the country.
Daily Duties
- Coordinate with kitchen, housekeeping and front-office teams
- Set up rooms, function venues and outlets ahead of guest arrivals
- Maintain the required hygiene and uniform standards in line with safety and service policy during all shifts
- Manage stock, breakages and consumables for your section
- Drive guest satisfaction scores and online review ratings
- Prepare and present food in line with kitchen recipes and standards
Minimum Requirements
- Sound knowledge of food safety and HACCP principles
- Contactable references may be requested during the hiring process
- Matric / National Senior Certificate (Grade 12)
- Willing to follow the company’s lawful uniform, hygiene and safety policy on shift
- Computer literacy and experience with POS systems
- Good verbal communication skills needed for guest service; additional languages are an advantage
- Able to remain on duty for the essential standing and service tasks, with reasonable accommodation where applicable
Potential is considered alongside experience, so candidates who tick most of these boxes should still be considered.