Work-Force
Step into a IT Support Technician role in Schweizer-Reneke and make your mark across North West. The team is hiring now and wants to hear from sharp, committed candidates.
The Role
This IT Support Technician role has been briefed against a clear set of outcomes for Schweizer-Reneke. The successful candidate will work alongside an established team and will be expected to contribute meaningfully to the it jobs pipeline across North West.
The organisation keeps reporting lines clean and expectations realistic. Performance is measured against a small, agreed set of metrics, and there are no surprise yardsticks for the IT Support Technician taking on this position.
Beyond that, the role has been written to be sustainable, not just busy. Strong output is expected, and managers in Schweizer-Reneke also pay attention to recovery, learning and the kind of breathing room that keeps people doing good work over time.
The Environment
Practically speaking, the environment is hybrid-friendly where the role allows, with collaborative tooling, modern source-control workflows and a strong emphasis on shared ownership of code and incidents.
On top of that, the working environment is set up to give the team the focus needed for deeper work, while keeping collaboration and quick problem-solving close at hand.
Equally, the role is intended to operate under the hiring organisation’s workplace conduct, health and safety policies in North West.
Your Team
You will join a tight-knit, collaborative team that knows the it jobs side of the business inside out. The Schweizer-Reneke group is a healthy mix of experienced operators and newer joiners, all of whom share a strong commitment to delivery and to one another.
Collaboration is the default working mode. Whether picking up a quick query or working through a complex project, you will find colleagues willing to lean in and help.
In addition, the team structure and working relationships for this role in Schweizer-Reneke will be explained during the hiring process.
Why This Role
Equally, you will join a team that values respectful collaboration, honest feedback and shared wins. The Schweizer-Reneke colleagues take pride in supporting one another and in doing the it jobs side of the business properly, day in and day out.
Career development may be available depending on the role, business needs and the hiring organisation’s policies.
In addition, the package, working arrangements and any available support will be confirmed by the hiring organisation for this vacancy.
Core Functions
- Diagnose and resolve production incidents within agreed SLAs
- Monitor system health using observability tools and respond to alerts
- Design, develop and maintain features across the application stack
- Optimise database queries and back-end performance hot-spots
- Write clean, testable code that follows the team’s coding standards
- Plan and execute infrastructure upgrades with minimal downtime
- Investigate and resolve user-reported support tickets at L2 and L3
Essential Criteria
- Hands-on experience with relational and NoSQL databases
- Relevant IT qualification (degree, diploma or recognised certifications)
- Good written and verbal communication for technical and non-technical audiences
- Exposure to monitoring and observability tooling
- Experience with containerisation (Docker, Kubernetes) is an advantage
Potential is considered alongside experience, so candidates who tick most of these boxes should still be considered.