Work-Force
Whether you are an experienced Guest Relations Officer or stepping into the role for the first time, there is space for you in Welkom. The team hires on merit and across communities in Free State.
About the Opportunity
This Guest Relations Officer role has been briefed against a clear set of outcomes for Welkom. The successful candidate will work alongside an established team and will be expected to contribute meaningfully to the hospitality jobs pipeline across Free State.
The role suits a candidate who values consistency and clear communication. The Welkom operation runs on accurate work, steady relationships and a genuine respect for the people in the team.
Quality is everyone’s job. Whether the Guest Relations Officer is processing a transaction, supporting a colleague or handling a customer query, the standard expected in Free State is consistently high and consistently fair.
Your Workplace
Notably, the environment is service-led and people-centred. Expect varied hours, a high tempo during peaks, and a team culture built on hospitality and pride in the guest experience.
Practically speaking, the working environment is set up to give the team the focus needed for deeper work, while keeping collaboration and quick problem-solving close at hand.
Health, safety and well-being are taken seriously. Current policies and procedures are maintained, and the Welkom site adheres to the standards expected of a responsible South African employer.
What We Offer
You will join a team that values respectful collaboration, honest feedback and shared wins. The Welkom colleagues take pride in supporting one another and in doing the hospitality jobs side of the business properly, day in and day out.
Career development may be available depending on the role, business needs and the hiring organisation’s policies.
Beyond that, the role’s development opportunities, training and benefits, if offered, will be set out in the final vacancy details.
Equal Opportunity
Inclusive recruitment is part of the organisation’s employment practices. Applicants are assessed on relevant qualifications, skills and experience for this role in Welkom.
Equally, inclusive hiring extends through onboarding and into how teams operate every day. Respectful, fair conduct is expected from every team member in Welkom.
Equally, the hiring organisation’s applicable employment-equity and inclusion practices will be explained in the final vacancy details for Free State.
What You’ll Be Doing
- Take orders accurately and deliver food and beverages to standard
- Support events, banquets and conference operations
- Welcome guests warmly and ensure a smooth check-in and check-out experience
- Drive guest satisfaction scores and online review ratings
- Promote menu items, daily specials and loyalty programmes
- Comply with food safety, hygiene and health regulations at all times
- Operate point-of-sale systems and reconcile end-of-shift takings
What You’ll Need
- Ability to remain calm and gracious under pressure
- Good verbal communication skills needed for guest service; additional languages are an advantage
- Team player who can work collaboratively across departments
- Relevant hospitality qualification or culinary diploma (advantageous)
- Able to remain on duty for the essential standing and service tasks, with reasonable accommodation where applicable
Potential is considered alongside experience, so candidates who tick most of these boxes should still be considered.