Guest Relations Officer

The organisation is recruiting a Guest Relations Officer for its Queenstown operation. The role forms part of a wider hospitality jobs portfolio across Eastern Cape.

The Role

Importantly, the Guest Relations Officer position is part of an ongoing recruitment drive across Eastern Cape. The brief has been shaped carefully, with a focus on delivery in Queenstown and across the hospitality jobs space.

Beyond that, the organisation keeps reporting lines clean and expectations realistic. Performance is measured against a small, agreed set of metrics, and there are no surprise yardsticks for the Guest Relations Officer taking on this position.

Quality is everyone’s job. Whether the Guest Relations Officer is processing a transaction, supporting a colleague or handling a customer query, the standard expected in Eastern Cape is consistently high and consistently fair.

Crucially, the role has been written to be sustainable, not just busy. Strong output is expected, and managers in Queenstown also pay attention to recovery, learning and the kind of breathing room that keeps people doing good work over time.

Based in Queenstown

Notably, the role is based in Queenstown, in the growing Buffalo City Metro. Public transport links and parking are within easy reach, making the daily commute manageable for candidates living across Queenstown and the broader Eastern Cape region.

Many candidates already living within reach of Queenstown cite the location as one of the role’s quiet wins, with shorter commutes and a real sense of being plugged into the local Eastern Cape economy.

Accessibility is taken seriously: where the role allows, the team works toward a balance of in-office presence and flexibility for candidates based in and around Queenstown.

Candidates should review the listed location, schedule and travel requirements before applying for this role in Queenstown, Eastern Cape.

Meet the Team

Crucially, the team you will be working with is fast-paced and energetic. Things move quickly across the Queenstown office, and the people who thrive here are the ones who plan ahead, communicate openly and pick up the slack when Eastern Cape operations get busy.

On top of that, the team structure and working relationships for this role in Queenstown will be explained during the hiring process.

Collaboration is the default working mode. Whether picking up a quick query or working through a complex project, you will find colleagues willing to lean in and help.

Line management is hands-on without being heavy. Expect regular one-to-ones, honest feedback and the support needed to do good work consistently.

What We Offer

In addition, the hiring organisation may provide onboarding or skills development for this hospitality jobs role in Queenstown; the available support will be confirmed in the final vacancy details for Eastern Cape.

Career development may be available depending on the role, business needs and the hiring organisation’s policies.

In addition, the role’s development opportunities, training and benefits, if offered, will be set out in the final vacancy details.

Importantly, the package, working arrangements and any available support will be confirmed by the hiring organisation for this vacancy.

A Typical Day

Your shift usually starts with a brief from the duty manager, a quick station check and a look at the day’s bookings or specials. As guests arrive, you slip into a steady rhythm — warm welcomes, accurate orders and seamless coordination with the kitchen and bar. Service peaks demand calm focus and tight teamwork, and quieter moments are spent resetting tables, polishing glassware or training a new starter. When the last guest leaves happy, you know you have delivered a memorable hospitality experience.

No two days look exactly the same — and that variety is part of what keeps the role engaging for the right candidate in Queenstown.

Equally, the rhythm rewards people who plan ahead but also pivot quickly when Eastern Cape operations throw up the unexpected.

On top of that, the Queenstown office buzzes through peak hours and settles into focused, productive lulls in between, giving you time to plan and reset before the next stretch of work.

What You’ll Be Doing

• Drive guest satisfaction scores and online review ratings
• Support events, banquets and conference operations
• Coordinate with kitchen, housekeeping and front-office teams
• Prepare and present food in line with kitchen recipes and standards
• Comply with food safety, hygiene and health regulations at all times
• Set up rooms, function venues and outlets ahead of guest arrivals
• Take orders accurately and deliver food and beverages to standard
• Maintain cleanliness in front-of-house and back-of-house areas

Who We’re Looking For

• Computer literacy and experience with POS systems
• Able to remain on duty for the essential standing and service tasks, with reasonable accommodation where applicable
• Awareness of tourism grading and quality expectations
• Contactable references may be requested during the hiring process
• Team player who can work collaboratively across departments

Potential is considered alongside experience, so candidates who tick most of these boxes should still be considered.