Work-Force
Step into a Front Office Receptionist role in Durban and make your mark across KwaZulu-Natal. The team is hiring now and wants to hear from sharp, committed candidates.
What This Role Involves
The Front Office Receptionist vacancy forms part of how the Durban branch keeps performing. It pairs day-to-day delivery with longer-running priorities that keep the hospitality jobs side of the business moving forward.
Day-to-day, the role balances focused delivery with the kind of collaboration that keeps things moving. The successful candidate is trusted to make sensible decisions inside the agreed scope, with line-management support whenever a sounding board is useful.
Stakeholders for this position include line managers, peers across the hospitality jobs team and trusted external partners. Building those relationships early makes the next twelve months in Durban much easier.
Our Commitment to Transformation
On top of that, the organisation is committed to fair, merit-based recruitment and equal opportunity. Applications are assessed against the published role requirements in line with applicable employment law.
B-BBEE compliance is more than a scorecard here. It informs how the business invests in skills development, supplier diversity and community engagement across the country.
Importantly, the hiring organisation’s applicable employment-equity and inclusion practices will be explained in the final vacancy details for KwaZulu-Natal.
Why This Role
You will join a team that values respectful collaboration, honest feedback and shared wins. The Durban colleagues take pride in supporting one another and in doing the hospitality jobs side of the business properly, day in and day out.
Career development may be available depending on the role, business needs and the hiring organisation’s policies.
Notably, the package, working arrangements and any available support will be confirmed by the hiring organisation for this vacancy.
Key Responsibilities
- Train casual staff on service standards and SOPs
- Respond promptly to guest requests, complaints and special needs
- Maintain cleanliness in front-of-house and back-of-house areas
- Promote menu items, daily specials and loyalty programmes
- Support events, banquets and conference operations
Minimum Requirements
- Genuine passion for hospitality, food and creating memorable experiences
- Sound knowledge of food safety and HACCP principles
- Matric / National Senior Certificate (Grade 12)
- Strong customer service orientation and warm guest interaction
- Team player who can work collaboratively across departments
- Contactable references may be requested during the hiring process
- Ability to remain calm and gracious under pressure
Candidates who meet most of these criteria are welcome to be considered for the role.