Work-Force
An opportunity has arisen for a Guest Relations Officer in Calvinia. Suitably qualified candidates from across Northern Cape are invited to apply.
About This Position
The Guest Relations Officer vacancy forms part of how the Calvinia branch keeps performing. It pairs day-to-day delivery with longer-running priorities that keep the hospitality jobs side of the business moving forward.
Equally, the successful applicant is given the room to plan, deliver and review their work without unnecessary noise. The organisation has built its Calvinia team on trust, and the Guest Relations Officer role will feel that from week one.
Internal documentation, process notes and shared playbooks make it easier for the Guest Relations Officer to step into the hospitality jobs workflow quickly. Institutional knowledge is well-organised, so people are not reinventing the wheel from one week to the next.
The Environment
Practically speaking, the environment is service-led and people-centred. Expect varied hours, a high tempo during peaks, and a team culture built on hospitality and pride in the guest experience.
Health, safety and well-being are taken seriously. Current policies and procedures are maintained, and the Calvinia site adheres to the standards expected of a responsible South African employer.
Importantly, the working environment is set up to give the team the focus needed for deeper work, while keeping collaboration and quick problem-solving close at hand.
Our Commitment to Transformation
In addition, the organisation is committed to transformation and equal opportunity. Hiring is on merit, and applications are actively encouraged from women, youth, people with disabilities and other historically disadvantaged groups in line with the Employment Equity plan and B-BBEE objectives.
Practical steps back the words. Structured EE reporting, transformation initiatives and learnership programmes give real opportunities to candidates from across Northern Cape.
Inclusive hiring extends through onboarding and into how teams operate every day. Respectful, fair conduct is expected from every team member in Calvinia.
Key Responsibilities
- Promote menu items, daily specials and loyalty programmes
- Comply with food safety, hygiene and health regulations at all times
- Train casual staff on service standards and SOPs
- Take orders accurately and deliver food and beverages to standard
- Coordinate with kitchen, housekeeping and front-office teams
- Respond promptly to guest requests, complaints and special needs
Candidate Profile
- Clear criminal record and contactable references
- Matric / National Senior Certificate (Grade 12)
- Genuine passion for hospitality, food and creating memorable experiences
- Physically able to stand for long periods in a fast-paced environment
- Good verbal communication skills in English; second language an advantage
If most of these boxes are ticked, you are encouraged to put your name forward.