Room Attendant

A vacancy has been confirmed for a Room Attendant based in Upington, Northern Cape. The successful candidate will join an established team within the hospitality jobs function.

About the Opportunity

The Room Attendant position is part of an ongoing recruitment drive across Northern Cape. The brief has been shaped carefully, with a focus on delivery in Upington and across the hospitality jobs space.

Expect a structured first ninety days, with onboarding milestones, regular check-ins, and an early focus on getting comfortable with the systems and processes that underpin the Upington team.

Quality is everyone’s job. Whether the Room Attendant is processing a transaction, supporting a colleague or handling a customer query, the standard expected in Northern Cape is consistently high and consistently fair.

Tools, systems and information are there to support the role rather than slow it down. The company continues to invest in the technology that backs its Upington teams, and the new Room Attendant will feel that from the first week.

Stakeholders for this position include line managers, peers across the hospitality jobs team and trusted external partners. Building those relationships early makes the next twelve months in Upington much easier.

Meet the Team

You will join a tight-knit, collaborative team that knows the hospitality jobs side of the business inside out. The Upington group is a healthy mix of experienced operators and newer joiners, all of whom share a strong commitment to delivery and to one another.

Collaboration is the default working mode. Whether picking up a quick query or working through a complex project, you will find colleagues willing to lean in and help.

Practically speaking, the team mix in Upington reflects a balance of experienced operators and emerging talent, with deliberate space for diverse voices and backgrounds.

Line management is hands-on without being heavy. Expect regular one-to-ones, honest feedback and the support needed to do good work consistently.

Your Future Here

This role can grow with you. Strong performers in the hospitality jobs team in Upington have moved into senior, supervisory and specialist positions, and that journey is supported through coaching, training and exposure to bigger projects.

Training is a mix of formal courses, structured on-the-job learning and exposure to broader projects, all geared at building practical skills.

Growth conversations happen at a regular cadence — not just at year-end — so the path forward stays current and realistic for every Upington team member.

Internal mobility is encouraged. People who start in Upington have moved into roles in other branches, specialist functions and project teams across Northern Cape.

Our Commitment to Transformation

Equally, the organisation is committed to transformation and equal opportunity. Hiring is on merit, and applications are actively encouraged from women, youth, people with disabilities and other historically disadvantaged groups in line with the Employment Equity plan and B-BBEE objectives.

Inclusive hiring extends through onboarding and into how teams operate every day. Respectful, fair conduct is expected from every team member in Upington.

Practical steps back the words. Structured EE reporting, transformation initiatives and learnership programmes give real opportunities to candidates from across Northern Cape.

B-BBEE compliance is more than a scorecard here. It informs how the business invests in skills development, supplier diversity and community engagement across the country.

Your Workplace

Beyond that, the environment is service-led and people-centred. Expect varied hours, a high tempo during peaks, and a team culture built on hospitality and pride in the guest experience.

On top of that, the working environment is set up to give the team the focus needed for deeper work, while keeping collaboration and quick problem-solving close at hand.

Notably, a respectful, professional environment is the standard in Northern Cape. Bullying, harassment and unfair conduct have no place here, and managers are trained to act decisively when concerns are raised.

Health, safety and well-being are taken seriously. Current policies and procedures are maintained, and the Upington site adheres to the standards expected of a responsible South African employer.

Based in Upington

In addition, the role is based in Upington, in the Kathu iron ore belt. Public transport links and parking are within easy reach, making the daily commute manageable for candidates living across Upington and the broader Northern Cape region.

If you are relocating, the team can share practical pointers on neighbourhoods, transport and the typical pace of life in Upington, Northern Cape.

Many candidates already living within reach of Upington cite the location as one of the role’s quiet wins, with shorter commutes and a real sense of being plugged into the local Northern Cape economy.

Accessibility is taken seriously: where the role allows, the team works toward a balance of in-office presence and flexibility for candidates based in and around Upington.

A Typical Day

Your shift usually starts with a brief from the duty manager, a quick station check and a look at the day’s bookings or specials. As guests arrive, you slip into a steady rhythm — warm welcomes, accurate orders and seamless coordination with the kitchen and bar. Service peaks demand calm focus and tight teamwork, and quieter moments are spent resetting tables, polishing glassware or training a new starter. When the last guest leaves happy, you know you have delivered a memorable hospitality experience.

Crucially, the Upington office buzzes through peak hours and settles into focused, productive lulls in between, giving you time to plan and reset before the next stretch of work.

Beyond that, the rhythm rewards people who plan ahead but also pivot quickly when Northern Cape operations throw up the unexpected.

No two days look exactly the same — and that variety is part of what keeps the role engaging for the right candidate in Upington.

Common Questions

What shift patterns apply to this role?

Shift patterns vary by site, but the role typically follows the standard operational hours of the relevant branch. The hiring team will walk you through the specifics during the interview.

Is reasonable accommodation supported for applicants with disabilities?

Yes. The hiring team is committed to inclusive recruitment and engages on reasonable accommodation as part of the process.

Is this position open to recent graduates?

Beyond that, yes. Provided the minimum requirements listed above are met, graduates are warmly encouraged to put their names forward.

Is training provided for this position?

Beyond that, yes. New joiners receive structured onboarding, and ongoing coaching and skills development are built into how the team operates.

Daily Duties

• Promote menu items, daily specials and loyalty programmes
• Drive guest satisfaction scores and online review ratings
• Maintain cleanliness in front-of-house and back-of-house areas
• Manage stock, breakages and consumables for your section
• Prepare and present food in line with kitchen recipes and standards
• Set up rooms, function venues and outlets ahead of guest arrivals

What You’ll Need

• Awareness of tourism grading and quality expectations
• Willing to follow the company’s uniform and grooming policy on shift
• Matric / National Senior Certificate (Grade 12)
• Ability to work shifts, weekends and public holidays
• Sound knowledge of food safety and HACCP principles
• Team player who can work collaboratively across departments

Candidates who meet most of these criteria are welcome to be considered for the role.