Work-Force
Whether you are a seasoned Banqueting Coordinator or stepping into the role for the first time, there is space for you in Empangeni. The team hires on merit and across communities in KwaZulu-Natal.
What This Role Involves
The organisation is investing in its Empangeni operation, and this Banqueting Coordinator position reflects that commitment. The successful candidate will work across the hospitality jobs function and contribute to the wider KwaZulu-Natal business.
Communication runs both ways. Managers across the hospitality jobs team in KwaZulu-Natal make time for one-to-ones, and people are expected to speak up early when something needs attention.
Quality is everyone’s job. Whether the Banqueting Coordinator is processing a transaction, supporting a colleague or handling a customer query, the standard expected in KwaZulu-Natal is consistently high and consistently fair.
Day in the Life
Your shift usually starts with a brief from the duty manager, a quick station check and a look at the day’s bookings or specials. As guests arrive, you slip into a steady rhythm — warm welcomes, accurate orders and seamless coordination with the kitchen and bar. Service peaks demand calm focus and tight teamwork, and quieter moments are spent resetting tables, polishing glassware or training a new starter. When the last guest leaves happy, you know you have delivered a memorable hospitality experience.
Beyond that, the rhythm rewards people who plan ahead but also pivot quickly when KwaZulu-Natal operations throw up the unexpected.
No two days look exactly the same — and that variety is part of what keeps the role engaging for the right candidate in Empangeni.
About the Team
Practically speaking, the team you will be working with is fast-paced and energetic. Things move quickly across the Empangeni office, and the people who thrive here are the ones who plan ahead, communicate openly and pick up the slack when KwaZulu-Natal operations get busy.
Collaboration is the default working mode. Whether picking up a quick query or working through a complex project, you will find colleagues willing to lean in and help.
Line management is hands-on without being heavy. Expect regular one-to-ones, honest feedback and the support needed to do good work consistently.
Your Role
- Operate point-of-sale systems and reconcile end-of-shift takings
- Promote menu items, daily specials and loyalty programmes
- Maintain the required uniform and presentation standards during all shifts
- Welcome guests warmly and ensure a smooth check-in and check-out experience
- Respond promptly to guest requests, complaints and special needs
Minimum Requirements
- Strong customer service orientation and warm guest interaction
- Computer literacy and experience with POS systems
- Good verbal communication skills in English; second language an advantage
- Willing to follow the company’s uniform and grooming policy on shift
- Matric / National Senior Certificate (Grade 12)
If most of these boxes are ticked, you are encouraged to put your name forward.