Work-Force
A Floor Supervisor is needed in Empangeni. The role focuses on consistent delivery, accurate work and clear communication across the KwaZulu-Natal operation.
About This Position
The Floor Supervisor vacancy forms part of how the Empangeni branch keeps performing. It pairs day-to-day delivery with longer-running priorities that keep the retail jobs side of the business moving forward.
Day-to-day, the role balances focused delivery with the kind of collaboration that keeps things moving. The successful candidate is trusted to make sensible decisions inside the agreed scope, with line-management support whenever a sounding board is useful.
Internal documentation, process notes and shared playbooks make it easier for the Floor Supervisor to step into the retail jobs workflow quickly. Institutional knowledge is well-organised, so people are not reinventing the wheel from one week to the next.
Equal Opportunity
Diverse teams build stronger workplaces. Applications are welcome from candidates of every background, language and community across KwaZulu-Natal, and recruitment is fair, transparent and aligned with the EE Act.
Practical steps back the words. Structured EE reporting, transformation initiatives and learnership programmes give real opportunities to candidates from across KwaZulu-Natal.
Inclusive hiring extends through onboarding and into how teams operate every day. Respectful, fair conduct is expected from every team member in Empangeni.
Meet the Team
You will join a tight-knit, collaborative team that knows the retail jobs side of the business inside out. The Empangeni group is a healthy mix of experienced operators and newer joiners, all of whom share a strong commitment to delivery and to one another.
In addition, the team mix in Empangeni reflects a balance of experienced operators and emerging talent, with deliberate space for diverse voices and backgrounds.
Collaboration is the default working mode. Whether picking up a quick query or working through a complex project, you will find colleagues willing to lean in and help.
Day in the Life
Your day usually starts before the doors open, walking the floor, checking displays and making sure tills are float-ready. As customers arrive, you switch into service mode, moving between till points, fitting rooms and the stockroom, helping shoppers find what they need and keeping a quiet eye on shrinkage. By the afternoon, you might be receiving a delivery, training a new team member or planning the next promotion, and by close of business you’re cashing up, balancing reports and getting the store ready to do it all again tomorrow.
Beyond that, the Empangeni office buzzes through peak hours and settles into focused, productive lulls in between, giving you time to plan and reset before the next stretch of work.
Importantly, the rhythm rewards people who plan ahead but also pivot quickly when KwaZulu-Natal operations throw up the unexpected.
Key Responsibilities
- Greet customers and provide a friendly, helpful in-store experience
- Operate point-of-sale systems and process payments accurately
- Monitor shrinkage indicators and flag suspicious activity
- Ensure compliance with health, safety and consumer protection regulations
- Respond to customer queries, complaints and product returns
- Keep the store, change rooms and stockroom clean and organised
- Support stock counts and assist with cycle-count investigations
- Promote loyalty programmes and capture customer information lawfully
Minimum Requirements
- Customer-first mindset with a friendly, approachable manner
- Awareness of consumer protection and B-BBEE principles
- Ability to work as part of a team in a fast-paced retail environment
- Basic computer literacy (MS Office, email)
- A clear criminal record verified through approved screening providers
- Matric / National Senior Certificate (Grade 12)
- Honest, dependable and security-aware in line with shrinkage controls
If most of these boxes are ticked, you are encouraged to put your name forward.