Medical Records Clerk

Listing live now. Role: Medical Records Clerk. Location: Ballito, KwaZulu-Natal. The team is hiring and seeks a candidate who can step in and deliver from week one.

About the Opportunity

This Medical Records Clerk role has been briefed against a clear set of outcomes for Ballito. The successful candidate will work alongside an established team and will be expected to contribute meaningfully to the health jobs pipeline across KwaZulu-Natal.

Expect a structured first ninety days, with onboarding milestones, regular check-ins, and an early focus on getting comfortable with the systems and processes that underpin the Ballito team.

Quality is everyone’s job. Whether the Medical Records Clerk is processing a transaction, supporting a colleague or handling a customer query, the standard expected in KwaZulu-Natal is consistently high and consistently fair.

Reasonable working hours and respectful planning are part of how the role runs. The team values strong delivery, and load is balanced fairly across the health jobs group in Ballito.

Equal Opportunity

The organisation is committed to transformation and equal opportunity. Hiring is on merit, and applications are actively encouraged from women, youth, people with disabilities and other historically disadvantaged groups in line with the Employment Equity plan and B-BBEE objectives.

Practical steps back the words. Structured EE reporting, transformation initiatives and learnership programmes give real opportunities to candidates from across KwaZulu-Natal.

Inclusive hiring extends through onboarding and into how teams operate every day. Respectful, fair conduct is expected from every team member in Ballito.

B-BBEE compliance is more than a scorecard here. It informs how the business invests in skills development, supplier diversity and community engagement across the country.

What Your Day Looks Like

You start your shift with a thorough handover, picking up patient histories, treatment plans and any concerns from the previous team. The morning is paced but purposeful — vital signs, medication rounds, bedside conversations — and you’re constantly switching between clinical tasks and the very human work of reassuring patients and families. Multi-disciplinary rounds give you a chance to advocate for your patients, and by the time you hand over again, you have done meaningful work that makes a real difference to the people in your care.

Beyond that, the Ballito office buzzes through peak hours and settles into focused, productive lulls in between, giving you time to plan and reset before the next stretch of work.

Equally, the rhythm rewards people who plan ahead but also pivot quickly when KwaZulu-Natal operations throw up the unexpected.

No two days look exactly the same — and that variety is part of what keeps the role engaging for the right candidate in Ballito.

Why This Role

Notably, the company invests in the people who join it. From structured onboarding to ongoing skills development, you will find clear paths to grow your career in health jobs from your base in Ballito. Many colleagues across KwaZulu-Natal have moved into senior roles after starting in positions just like this one.

Benefits are clear and consistent. Beyond the package on offer, the role includes the supports you would expect from an established South African employer in KwaZulu-Natal.

Equally, the company reinvests in its people: paid training, internal moves and the chance to take on bigger projects are all part of how careers in Ballito keep progressing.

Recognition matters here. Strong performers are noticed quickly, and many promotions across the business have started in the Ballito teams.

Based in Ballito

Working in Ballito means a place near the Berea office node, with a steady flow of activity and a strong local economy. The team has built solid relationships across the KwaZulu-Natal region, and the Ballito office benefits from those long-standing connections.

Many candidates already living within reach of Ballito cite the location as one of the role’s quiet wins, with shorter commutes and a real sense of being plugged into the local KwaZulu-Natal economy.

Accessibility is taken seriously: where the role allows, the team works toward a balance of in-office presence and flexibility for candidates based in and around Ballito.

If you are relocating, the team can share practical pointers on neighbourhoods, transport and the typical pace of life in Ballito, KwaZulu-Natal.

Your Team

On top of that, the team you will be working with is fast-paced and energetic. Things move quickly across the Ballito office, and the people who thrive here are the ones who plan ahead, communicate openly and pick up the slack when KwaZulu-Natal operations get busy.

Line management is hands-on without being heavy. Expect regular one-to-ones, honest feedback and the support needed to do good work consistently.

Collaboration is the default working mode. Whether picking up a quick query or working through a complex project, you will find colleagues willing to lean in and help.

In addition, the team mix in Ballito reflects a balance of experienced operators and emerging talent, with deliberate space for diverse voices and backgrounds.

Core Functions

• Liaise with medical aids and process pre-authorisations where required
• Educate patients and families on treatment plans and self-care
• Support quality improvement audits and clinical governance reviews
• Assist with admissions, discharges and patient transfers
• Monitor vital signs and escalate clinical concerns to the attending clinician

Minimum Requirements

• Empathy, integrity and respect for patient dignity
• Commitment to ongoing CPD and clinical learning
• Working knowledge of POPIA as it applies to patient information
• Current registration with SANC or relevant professional body
• Clear criminal record verified through approved screening

Candidates who meet most of these criteria are welcome to be considered for the role.