Work-Force
Listing live now. We believe great workplaces are built on great people. We are looking for a IT Support Technician in Durban, and we encourage applicants from across KwaZulu-Natal to consider this opportunity.
What This Role Involves
This IT Support Technician role sits within the it jobs function in Durban. It offers a defined scope, clear measures of success, and the support of an experienced team across KwaZulu-Natal.
Day-to-day, the role balances focused delivery with the kind of collaboration that keeps things moving. The successful candidate is trusted to make sensible decisions inside the agreed scope, with line-management support whenever a sounding board is useful.
The role has been written to be sustainable, not just busy. Strong output is expected, and managers in Durban also pay attention to recovery, learning and the kind of breathing room that keeps people doing good work over time.
Reasonable working hours and respectful planning are part of how the role runs. The team values strong delivery, and load is balanced fairly across the it jobs group in Durban.
About Durban
Working in Durban means a place near the Berea office node, with a steady flow of activity and a strong local economy. The team has built solid relationships across the KwaZulu-Natal region, and the Durban office benefits from those long-standing connections.
Many candidates already living within reach of Durban cite the location as one of the role’s quiet wins, with shorter commutes and a real sense of being plugged into the local KwaZulu-Natal economy.
Accessibility is taken seriously: where the role allows, the team works toward a balance of in-office presence and flexibility for candidates based in and around Durban.
If you are relocating, the team can share practical pointers on neighbourhoods, transport and the typical pace of life in Durban, KwaZulu-Natal.
Your Workplace
Importantly, the environment is hybrid-friendly where the role allows, with collaborative tooling, modern source-control workflows and a strong emphasis on shared ownership of code and incidents.
A respectful, professional environment is the standard in KwaZulu-Natal. Bullying, harassment and unfair conduct have no place here, and managers are trained to act decisively when concerns are raised.
Equally, the working environment is set up to give the team the focus needed for deeper work, while keeping collaboration and quick problem-solving close at hand.
Health, safety and well-being are taken seriously. Current policies and procedures are maintained, and the Durban site adheres to the standards expected of a responsible South African employer.
Why This Role
You will join a team that values respectful collaboration, honest feedback and shared wins. The Durban colleagues take pride in supporting one another and in doing the it jobs side of the business properly, day in and day out.
Benefits are clear and consistent. Beyond the package on offer, the role includes the supports you would expect from an established South African employer in KwaZulu-Natal.
Recognition matters here. Strong performers are noticed quickly, and many promotions across the business have started in the Durban teams.
Beyond that, the company reinvests in its people: paid training, internal moves and the chance to take on bigger projects are all part of how careers in Durban keep progressing.
Your Future Here
Career progression here is real, not a slogan. The it jobs space in Durban offers a clear runway from delivery into team leadership and beyond, and managers sit down with each team member regularly to map out the next step in KwaZulu-Natal.
Training is a mix of formal courses, structured on-the-job learning and exposure to broader projects, all geared at building practical skills.
Internal mobility is encouraged. People who start in Durban have moved into roles in other branches, specialist functions and project teams across KwaZulu-Natal.
Growth conversations happen at a regular cadence — not just at year-end — so the path forward stays current and realistic for every Durban team member.
Core Functions
- Plan and execute infrastructure upgrades with minimal downtime
- Manage user access, identity and endpoint security across the estate
- Automate repetitive operational tasks using scripts and tooling
- Mentor junior engineers through pairing and structured feedback
- Collaborate with product and design teams during sprint planning
- Implement security best practices in line with POPIA obligations
Candidate Profile
- Reliable home internet for hybrid work where applicable
- Exposure to monitoring and observability tooling
- Comfortable working in agile delivery teams
- Relevant IT qualification (degree, diploma or recognised certifications)
- Understanding of secure development principles aligned with POPIA
- Hands-on experience with relational and NoSQL databases
Beyond that, if most of these boxes are ticked, you are encouraged to put your name forward.