Work-Force
The organisation is recruiting a Front Office Receptionist for its Stellenbosch operation. The role forms part of a wider hospitality jobs portfolio across Western Cape.
About This Position
This Front Office Receptionist role has been briefed against a clear set of outcomes for Stellenbosch. The successful candidate will work alongside an established team and will be expected to contribute meaningfully to the hospitality jobs pipeline across Western Cape.
Crucially, the successful applicant is given the room to plan, deliver and review their work without unnecessary noise. The organisation has built its Stellenbosch team on trust, and the Front Office Receptionist role will feel that from week one.
Quality is everyone’s job. Whether the Front Office Receptionist is processing a transaction, supporting a colleague or handling a customer query, the standard expected in Western Cape is consistently high and consistently fair.
About the Team
Equally, the team you will be working with is fast-paced and energetic. Things move quickly across the Stellenbosch office, and the people who thrive here are the ones who plan ahead, communicate openly and pick up the slack when Western Cape operations get busy.
Equally, the team mix in Stellenbosch reflects a balance of experienced operators and emerging talent, with deliberate space for diverse voices and backgrounds.
Collaboration is the default working mode. Whether picking up a quick query or working through a complex project, you will find colleagues willing to lean in and help.
Where You’ll Work
Equally, the environment is service-led and people-centred. Expect varied hours, a high tempo during peaks, and a team culture built on hospitality and pride in the guest experience.
In addition, the working environment is set up to give the team the focus needed for deeper work, while keeping collaboration and quick problem-solving close at hand.
Health, safety and well-being are taken seriously. Current policies and procedures are maintained, and the Stellenbosch site adheres to the standards expected of a responsible South African employer.
Key Outputs
- Support events, banquets and conference operations
- Take orders accurately and deliver food and beverages to standard
- Set up rooms, function venues and outlets ahead of guest arrivals
- Manage stock, breakages and consumables for your section
- Promote menu items, daily specials and loyalty programmes
- Drive guest satisfaction scores and online review ratings
- Train casual staff on service standards and SOPs
Minimum Requirements
- Relevant hospitality qualification or culinary diploma (advantageous)
- Good verbal communication skills in English; second language an advantage
- Sound knowledge of food safety and HACCP principles
- Awareness of tourism grading and quality expectations
- Ability to remain calm and gracious under pressure
- Ability to work shifts, weekends and public holidays
- Genuine passion for hospitality, food and creating memorable experiences
If most of these boxes are ticked, you are encouraged to put your name forward.