Guest Relations Officer

Whether you are a seasoned Guest Relations Officer or stepping into the role for the first time, there is space for you in Cape Town. The team hires on merit and across communities in Western Cape.

About the Opportunity

This Guest Relations Officer role has been briefed against a clear set of outcomes for Cape Town. The successful candidate will work alongside an established team and will be expected to contribute meaningfully to the hospitality jobs pipeline across Western Cape.

Day-to-day, the role balances focused delivery with the kind of collaboration that keeps things moving. The successful candidate is trusted to make sensible decisions inside the agreed scope, with line-management support whenever a sounding board is useful.

Reasonable working hours and respectful planning are part of how the role runs. The team values strong delivery, and load is balanced fairly across the hospitality jobs group in Cape Town.

The role has been written to be sustainable, not just busy. Strong output is expected, and managers in Cape Town also pay attention to recovery, learning and the kind of breathing room that keeps people doing good work over time.

Where You’ll Work

On top of that, the environment is service-led and people-centred. Expect varied hours, a high tempo during peaks, and a team culture built on hospitality and pride in the guest experience.

Practically speaking, the working environment is set up to give the team the focus needed for deeper work, while keeping collaboration and quick problem-solving close at hand.

A respectful, professional environment is the standard in Western Cape. Bullying, harassment and unfair conduct have no place here, and managers are trained to act decisively when concerns are raised.

Health, safety and well-being are taken seriously. Current policies and procedures are maintained, and the Cape Town site adheres to the standards expected of a responsible South African employer.

What We Offer

You will join a team that values respectful collaboration, honest feedback and shared wins. The Cape Town colleagues take pride in supporting one another and in doing the hospitality jobs side of the business properly, day in and day out.

Beyond that, the company reinvests in its people: paid training, internal moves and the chance to take on bigger projects are all part of how careers in Cape Town keep progressing.

Recognition matters here. Strong performers are noticed quickly, and many promotions across the business have started in the Cape Town teams.

Benefits are clear and consistent. Beyond the package on offer, the role includes the supports you would expect from an established South African employer in Western Cape.

Working in Cape Town

Working in Cape Town means a place with views toward Table Mountain, with a steady flow of activity and a strong local economy. The team has built solid relationships across the Western Cape region, and the Cape Town office benefits from those long-standing connections.

Accessibility is taken seriously: where the role allows, the team works toward a balance of in-office presence and flexibility for candidates based in and around Cape Town.

If you are relocating, the team can share practical pointers on neighbourhoods, transport and the typical pace of life in Cape Town, Western Cape.

Many candidates already living within reach of Cape Town cite the location as one of the role’s quiet wins, with shorter commutes and a real sense of being plugged into the local Western Cape economy.

Growing With Us

On top of that, this role can grow with you. Strong performers in the hospitality jobs team in Cape Town have moved into senior, supervisory and specialist positions, and that journey is supported through coaching, training and exposure to bigger projects.

Internal mobility is encouraged. People who start in Cape Town have moved into roles in other branches, specialist functions and project teams across Western Cape.

Growth conversations happen at a regular cadence — not just at year-end — so the path forward stays current and realistic for every Cape Town team member.

Training is a mix of formal courses, structured on-the-job learning and exposure to broader projects, all geared at building practical skills.

Daily Duties

• Set up rooms, function venues and outlets ahead of guest arrivals
• Operate point-of-sale systems and reconcile end-of-shift takings
• Maintain the required uniform and presentation standards during all shifts
• Take orders accurately and deliver food and beverages to standard
• Manage stock, breakages and consumables for your section
• Train casual staff on service standards and SOPs
• Prepare and present food in line with kitchen recipes and standards

Who We’re Looking For

• Physically able to stand for long periods in a fast-paced environment
• Relevant hospitality qualification or culinary diploma (advantageous)
• Good verbal communication skills in English; second language an advantage
• 1-3 years’ experience in a similar hospitality environment
• Ability to remain calm and gracious under pressure

Notably, if most of these boxes are ticked, you are encouraged to put your name forward.