Work-Force
This is a current vacancy. We believe great workplaces are built on great people. We are looking for a Customer Service Representative in Phalaborwa, and we encourage applicants from across Limpopo to consider this opportunity.
About the Opportunity
The organisation is investing in its Phalaborwa operation, and this Customer Service Representative position reflects that commitment. The successful candidate will work across the retail jobs function and contribute to the wider Limpopo business.
Importantly, the role suits a candidate who values consistency and clear communication. The Phalaborwa operation runs on accurate work, steady relationships and a genuine respect for the people in the team.
Tools, systems and information are there to support the role rather than slow it down. The company continues to invest in the technology that backs its Phalaborwa teams, and the new Customer Service Representative will feel that from the first week.
Quality is everyone’s job. Whether the Customer Service Representative is processing a transaction, supporting a colleague or handling a customer query, the standard expected in Limpopo is consistently high and consistently fair.
Equally, the role has been written to be sustainable, not just busy. Strong output is expected, and managers in Phalaborwa also pay attention to recovery, learning and the kind of breathing room that keeps people doing good work over time.
Why Join Us
Few roles let you see the impact of your work as quickly as this one. Every shift, project and decision in Phalaborwa contributes to real outcomes for clients and colleagues across the retail jobs space in Limpopo.
Recognition matters here. Strong performers are noticed quickly, and many promotions across the business have started in the Phalaborwa teams.
Benefits are clear and consistent. Beyond the package on offer, the role includes the supports you would expect from an established South African employer in Limpopo.
In addition, the company reinvests in its people: paid training, internal moves and the chance to take on bigger projects are all part of how careers in Phalaborwa keep progressing.
Meet the Team
On top of that, the team you will be working with is fast-paced and energetic. Things move quickly across the Phalaborwa office, and the people who thrive here are the ones who plan ahead, communicate openly and pick up the slack when Limpopo operations get busy.
Beyond that, the team mix in Phalaborwa reflects a balance of experienced operators and emerging talent, with deliberate space for diverse voices and backgrounds.
Line management is hands-on without being heavy. Expect regular one-to-ones, honest feedback and the support needed to do good work consistently.
Collaboration is the default working mode. Whether picking up a quick query or working through a complex project, you will find colleagues willing to lean in and help.
Equal Opportunity
Inclusion is a core part of how the team operates. This is an equal-opportunity employer, and candidates from all communities — including women, youth and persons living with disabilities — are encouraged to apply for this role in Phalaborwa.
Inclusive hiring extends through onboarding and into how teams operate every day. Respectful, fair conduct is expected from every team member in Phalaborwa.
B-BBEE compliance is more than a scorecard here. It informs how the business invests in skills development, supplier diversity and community engagement across the country.
Practical steps back the words. Structured EE reporting, transformation initiatives and learnership programmes give real opportunities to candidates from across Limpopo.
What Your Day Looks Like
Your day usually starts before the doors open, walking the floor, checking displays and making sure tills are float-ready. As customers arrive, you switch into service mode, moving between till points, fitting rooms and the stockroom, helping shoppers find what they need and keeping a quiet eye on shrinkage. By the afternoon, you might be receiving a delivery, training a new team member or planning the next promotion, and by close of business you’re cashing up, balancing reports and getting the store ready to do it all again tomorrow.
Equally, the rhythm rewards people who plan ahead but also pivot quickly when Limpopo operations throw up the unexpected.
On top of that, the Phalaborwa office buzzes through peak hours and settles into focused, productive lulls in between, giving you time to plan and reset before the next stretch of work.
No two days look exactly the same — and that variety is part of what keeps the role engaging for the right candidate in Phalaborwa.
About Phalaborwa
Crucially, the role is based in Phalaborwa, near the Polokwane regional hub. Public transport links and parking are within easy reach, making the daily commute manageable for candidates living across Phalaborwa and the broader Limpopo region.
Many candidates already living within reach of Phalaborwa cite the location as one of the role’s quiet wins, with shorter commutes and a real sense of being plugged into the local Limpopo economy.
Accessibility is taken seriously: where the role allows, the team works toward a balance of in-office presence and flexibility for candidates based in and around Phalaborwa.
If you are relocating, the team can share practical pointers on neighbourhoods, transport and the typical pace of life in Phalaborwa, Limpopo.
Your Workplace
Notably, the work environment is fast-paced and customer-facing. Expect long periods on your feet, weekend and public-holiday shifts, and the energy that comes with a busy retail floor.
Health, safety and well-being are taken seriously. Current policies and procedures are maintained, and the Phalaborwa site adheres to the standards expected of a responsible South African employer.
Beyond that, the working environment is set up to give the team the focus needed for deeper work, while keeping collaboration and quick problem-solving close at hand.
A respectful, professional environment is the standard in Limpopo. Bullying, harassment and unfair conduct have no place here, and managers are trained to act decisively when concerns are raised.
What You’ll Be Doing
- Replenish stock and rotate displays in line with promotional cycles
- Assist with receiving deliveries and verifying goods against invoices
- Operate point-of-sale systems and process payments accurately
- Promote loyalty programmes and capture customer information lawfully
- Monitor shrinkage indicators and flag suspicious activity
- Support stock counts and assist with cycle-count investigations
- Keep the store, change rooms and stockroom clean and organised
- Conduct daily cash-ups and reconcile takings against the POS report
Minimum Requirements
- Strong verbal communication skills in English; second language an advantage
- Ability to stand for long periods and work shifts including weekends
- Numerate and accurate, with attention to detail on cash-ups
- A clear criminal record verified through approved screening providers
- Awareness of consumer protection and B-BBEE principles
Potential is considered alongside experience, so candidates who tick most of these boxes should still be considered.