Work-Force
Step into a Customer Service Representative role in Lichtenburg and make your mark across North West. The team is hiring now and wants to hear from sharp, committed candidates.
What This Role Involves
This Customer Service Representative role has been briefed against a clear set of outcomes for Lichtenburg. The successful candidate will work alongside an established team and will be expected to contribute meaningfully to the retail jobs pipeline across North West.
Communication runs both ways. Managers across the retail jobs team in North West make time for one-to-ones, and people are expected to speak up early when something needs attention.
Internal documentation, process notes and shared playbooks make it easier for the Customer Service Representative to step into the retail jobs workflow quickly. Institutional knowledge is well-organised, so people are not reinventing the wheel from one week to the next.
Stakeholders for this position include line managers, peers across the retail jobs team and trusted external partners. Building those relationships early makes the next twelve months in Lichtenburg much easier.
Tools, systems and information are there to support the role rather than slow it down. The company continues to invest in the technology that backs its Lichtenburg teams, and the new Customer Service Representative will feel that from the first week.
Your Team
The team you will be working with is fast-paced and energetic. Things move quickly across the Lichtenburg office, and the people who thrive here are the ones who plan ahead, communicate openly and pick up the slack when North West operations get busy.
Crucially, the team mix in Lichtenburg reflects a balance of experienced operators and emerging talent, with deliberate space for diverse voices and backgrounds.
Line management is hands-on without being heavy. Expect regular one-to-ones, honest feedback and the support needed to do good work consistently.
Collaboration is the default working mode. Whether picking up a quick query or working through a complex project, you will find colleagues willing to lean in and help.
What We Offer
You will join a team that values respectful collaboration, honest feedback and shared wins. The Lichtenburg colleagues take pride in supporting one another and in doing the retail jobs side of the business properly, day in and day out.
Benefits are clear and consistent. Beyond the package on offer, the role includes the supports you would expect from an established South African employer in North West.
Importantly, the company reinvests in its people: paid training, internal moves and the chance to take on bigger projects are all part of how careers in Lichtenburg keep progressing.
Recognition matters here. Strong performers are noticed quickly, and many promotions across the business have started in the Lichtenburg teams.
Working in Lichtenburg
On top of that, the role is based in Lichtenburg, near the Hartbeespoort tourism node. Public transport links and parking are within easy reach, making the daily commute manageable for candidates living across Lichtenburg and the broader North West region.
If you are relocating, the team can share practical pointers on neighbourhoods, transport and the typical pace of life in Lichtenburg, North West.
Accessibility is taken seriously: where the role allows, the team works toward a balance of in-office presence and flexibility for candidates based in and around Lichtenburg.
Many candidates already living within reach of Lichtenburg cite the location as one of the role’s quiet wins, with shorter commutes and a real sense of being plugged into the local North West economy.
Growing With Us
Career progression here is real, not a slogan. The retail jobs space in Lichtenburg offers a clear runway from delivery into team leadership and beyond, and managers sit down with each team member regularly to map out the next step in North West.
Crucially, internal mobility is encouraged. People who start in Lichtenburg have moved into roles in other branches, specialist functions and project teams across North West.
Growth conversations happen at a regular cadence — not just at year-end — so the path forward stays current and realistic for every Lichtenburg team member.
Training is a mix of formal courses, structured on-the-job learning and exposure to broader projects, all geared at building practical skills.
Where You’ll Work
Notably, the work environment is fast-paced and customer-facing. Expect long periods on your feet, weekend and public-holiday shifts, and the energy that comes with a busy retail floor.
On top of that, the working environment is set up to give the team the focus needed for deeper work, while keeping collaboration and quick problem-solving close at hand.
A respectful, professional environment is the standard in North West. Bullying, harassment and unfair conduct have no place here, and managers are trained to act decisively when concerns are raised.
Health, safety and well-being are taken seriously. Current policies and procedures are maintained, and the Lichtenburg site adheres to the standards expected of a responsible South African employer.
Our Commitment to Transformation
Inclusion is a core part of how the team operates. This is an equal-opportunity employer, and candidates from all communities — including women, youth and persons living with disabilities — are encouraged to apply for this role in Lichtenburg.
B-BBEE compliance is more than a scorecard here. It informs how the business invests in skills development, supplier diversity and community engagement across the country.
Inclusive hiring extends through onboarding and into how teams operate every day. Respectful, fair conduct is expected from every team member in Lichtenburg.
Practical steps back the words. Structured EE reporting, transformation initiatives and learnership programmes give real opportunities to candidates from across North West.
Core Functions
- Train new team members on store procedures and product knowledge
- Keep the store, change rooms and stockroom clean and organised
- Replenish stock and rotate displays in line with promotional cycles
- Greet customers and provide a friendly, helpful in-store experience
- Assist with receiving deliveries and verifying goods against invoices
- Prepare daily, weekly and monthly sales reports for the store manager
Who We’re Looking For
- Matric / National Senior Certificate (Grade 12)
- Numerate and accurate, with attention to detail on cash-ups
- Minimum of 1-2 years’ experience in a customer-facing retail role
- Honest, dependable and security-aware in line with shrinkage controls
- Willingness to work public holidays and end-of-month peaks
- Visual merchandising flair or formal training is an advantage
Candidates who meet most of these criteria are welcome to be considered for the role.